Throughout this article, we'll define what a cloud-based call center Software is and discuss the advantages of using one, not just for businesses but also for customers. You'll learn how a virtual customer service solution may assist you in reducing expenses and increasing reliability while offering better service to [...]
How to reduce corporate telephone bills? If you are dealing with high business telephone bills, you are not alone. I talk to many business owners daily, and the most asked questions by them are how I can reduce my office or call centre phone system bill. I am no [...]
Cloud Based Voice Logger Small businesses have always been reluctant in adopting new business communication tools and technologies. Some of the most common tools are IP PBX, Voice Logger, and GSM Gateways, etc. There can be several reasons behind it, but the common ones are what we have [...]
How Cloud Telephony ease Communication barriers in the Healthcare Sector Imagine you are in the 1990s and have severe stomach pain. Your parents take you straight to a doctor who diagnosed your condition and gave medicines. Those were no rush hours and the process was easy going. Today, [...]
Appliance IP PBX – a waste? IP PBX stands for Internet Protocol Private Branch Exchange. As the name suggests, IP PBX is a device used in enterprises to route calls from and to the organization. Search for cheaper products has hit the IP PBX world also – the vendors started [...]
How Voice Broadcasting Solution helps to achieve Business Goals? True story: Once I registered for a webinar and it was scheduled at 9:00 PM. Exactly at 8:50, I received a call from an unknown number, and before I could say hello, hi or hey. It spoke an automated [...]
6 Types of Call Center Analytics You Should Measure What is Call Center Analytics? Call Center Analytics is the measurement of call metrics such as call timing, call effectiveness, speech analytics, employee performance, and customer satisfaction. Today customer service teams can use advanced analytics tools to measure call center [...]
On-Premise Vs Cloud Call Center: Which one is better? There are two types of call center software available On-Premise Call Center and Cloud Call Center. Call Centers alone can solve many challenges for businesses, leaving you free to work on other operations. However, choosing the type of call [...]
10 Ways to Leverage Cloud Telephony in Finance Industry With the digital revolution, the business work ethics have changed and so has impacted the finance industry as well. More options have made it easy for customers to switch between the finance service provider. Today, customers are more demanding, [...]
Powering BBMP in the amid of COVID-19 with *astTECS Cloud Telephony Solution Bangalore government has been constantly working to control the situation in this pandemic. Main focus of BBMP has been that patients can easily reach out to the hospital or concerned authority in case of any emergency. [...]
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What is PBX Phone System ?
What is Cloud PBX ?
What is Call Center Solution ?
What is Cloud Telephony?
Waht is Voice Broadcasting ?
What is IVR Solution ?
What is Omnichannel Contact Center ?
Understanding AI Voice Bots
Unlocking 10x Sales Growth with Conversational AI Chatbots
What is Automatic Call Distribution ( ACD) ?
Why does your sales team need dedicated CRM and Pipeline management
Why Businesses Choose IP-Based PA Systems?
Cloud PBX – A life-line for Shared Workspace Culture
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