Throughout this article, we'll define what a cloud-based call center Software is and discuss the advantages of using one, not just for businesses but also for customers. You'll learn how a virtual customer service solution may assist you in reducing expenses and increasing reliability while offering better service to [...]
Benefits of implementing a CRM system to grow your business Every organisation irrespective of its size requires an effective tool that helps to streamline sales and service processes and enhance the business. A tool that provides overall customer-related information through a unified platform. This is where efficient CRM systems [...]
Customer Communication in a Contact Center: The future The past couple of years has dramatically changed how customers engage with a brand. They want to communicate through the channels they prefer, at the speed they expect, and with the empathy they crave. We are in an age where digital conversations [...]
All About Predictive Dialer and its Benefits If your business needs outbound telemarketing to generate leads or drive sales, then let us introduce you to the predictive dialer. But why it is imperative for your business? This technology is going to help in great ways and we will find [...]
Understanding Omni Channel Advent of modern communication and networking platforms have added numerous channels, over and above the existing voice calls and sms, to reach the customer and vice versa. Simultaneous support for the new channels has become inevitable to organisations, who strive to provide the best customer service. [...]
The Only Guide You Will Need On Call Center Dialer If you're looking for a well-researched guide on call center dialers, you've come to the right place. There are plenty of articles out there that will tell you what a call centre dialer is and even tips on how [...]
For many businesses, handling customer service via phone is crucial. If customers can't have their questions or concerns addressed during regular business hours, they may think of your company as unreliable or unprofessional. Cloud telephony allows you to keep your business open and responsive 24/7. What is Cloud Telephony? [...]
Enterprise Security Solution - Firewall, VPN & SBC (Session Border Controller) Data security is very critical for any business today because that is one way to make one's business more effective. Business's data is the lifeline of any business, hence it is imperative to make sure Enterprises can do [...]
Announcement-*astTECS partners with Truecaller to bring in Efficiency and Safety to Daily Life Business Communication The increasing number of calls from unidentified callers has led to disconnected experiences for users for years. 1 out of 4 calls received by users are from someone outside of their phonebook / saved [...]
In a Call Center, it is frustrating when multiple customer call at the same time and not able to decide Which caller to prioritize or when no agents are available to speak with? In such scenario, most contact center systems rely on ACD (Automatic Call Distribution) systems which helps call [...]
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What is PBX Phone System ?
What is Cloud PBX ?
What is Call Center Solution ?
What is Cloud Telephony?
Waht is Voice Broadcasting ?
What is IVR Solution ?
What is Omnichannel Contact Center ?
What is Call Center as a Service (CcaaS) ?
What is ViciDial ?
What is Automatic Call Distribution ( ACD) ?
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