IVR stands for an interactive voice response, is a technology that allows businesses to connect with consumers using pre-recorded voice messages and DTMF / voice input through a keypad to automate inbound calls.

*astTECS Interactive Voice Response (IVR) Solution is a cost-effective solution which helps the business to handle high volume calls and to improve customer experience. It is flexible and scalable to meet the business requirements and can seamlessly integrate with any PBX. *astTECS IVR can be used to automate a wide range of business applications.

Benefits of IVR

Improved Customer Experience

*astTECS Smart IVR route the calls intelligently to right agent as per the details entered by customer from offered menu. This make easier for the customer to get connected, not only delight your customers but also improve the customer retention rate of the business.

Improve Productivity

With automated IVR, calls can be routed to the specific department and addressing customer’s needs quickly which increases agent productivity.

Manage Large Volume Calls

*astTECS automated IVR helps to handle large call volumes efficiently by independently dealing with incoming queries and intelligently routing to the right agent.

IVR enables small support teams to handle large numbers of customer calls by independently dealing with incoming queries and smartly routing calls to the right person in the right department

Personalised Experience

Our IVR can be configured to play personalized greeting messages for known customers and greet them with names and preferred language, which give a personalized feel to customers.

Generate Leads

IVR with voice blasting increases efficiency and maximise audience reach. It is a great tool to capture leads and connect with leads immediately and increases the chances of conversion.

Getting Feedback

Expand your ability to gather valuable feedback from customers with surveys that populate your database from IVR solution.

To Know More

DOWNLOAD BROCHURE

       Features

  • Custom greeting support
  • Multi-language voice support
  • Support T1, ISDN, analog and SIP/VoIP
  • Managing voice mail via phone or web interface
  • Multiple codec support (G711alaw, ulaw, G729, GSM)
  • Built-in conferencing solution
  • Flexibility to create up to 9 levels and sub-levels
  • Seamless integration with existing EPABX
  • Call Recording in real-time and call detail report
  • Text to speech
  • Unlimited inbound concurrent calls at a time
  • After business configuration
  • CRM and CTI integration

Types of IVR

  Self Service IVR

IVR allows businesses to automate their customer support process and interact with callers with automated responses and pre-built menus to gather the caller information and provide the customer with the right information. It can provide support without manual intervention. Calls are transferred to live agents only when the caller is unable to find the right solution from menus.

  Hosted IVR

Hosted IVR solution is a hosted software platform that allows a business to access the IVR solution on the internet. Hosted IVR helps the companies to flaunt the feature of 24*7 support even after office hours.

  Agent-Assisted IVR

Agent-Assisted IVR is used to make sure the IVR experience is seamless and uninterrupted for customers. Whenever the application encounters a problem, the agent can take control over the call immediately without the knowledge of the caller. Agent Assisted IVR helps to create a smart self-care environment that improves customer satisfaction rate, reduces cost and improves call completion rate.

Confused about Business Communication Setup System?
Talk to our VOIP Expert
080664 06640

Want to upgrade your old PBX?

CONTACT US

Frequently Asked Questions ( FAQ )

IVR, stands for interactive voice response, is a technology that allows businesses to connect with consumers using pre-recorded voice messages and DTMF / voice input through a keypad to automate inbound calls.
An interactive voice response system (IVR) interacts with callers, takes general details, and routes calls to appropriate agents.
Businesses can give 24-hour assistance to their consumers, improve their marketing efforts, and create more leads with an IVR number. ​*astTECS IVR can effortlessly interface with any PBX and is versatile and expandable to suit corporate requirements. It can be used to automate a wide range of business operations.
*astTECS IVR solution support 9 level s and sub levels and with multi langual voice support.
IVR blaster is an IVR with voice blasting that lets you reach all of your current and potential clients at the same time to broadcast a message, gather feedback, or alert them to crucial news and offers. Call blasting, robocalling, and voice broadcasting are all terms for the same thing.

When customers dial the company’s assigned contact number, they are presented with a choice of pre-selected options for where they may get the information they require. Hosted  Interactive voice response (IVR) is a telephone menu and forwarding system that provides callers with interactive replies and assists companies in sorting and categorizing the callers that contact them. It’s the foundation that allows companies to automate their call-handling processes. Because of its cloud-based architecture, this technology does not necessitate any hardware setup costs.

TTS (text to speech) is a technology that aids in reading text aloud whereas Speech-to-text software synthesizes audio into words, in any computing device. The technology is useful in processing vocal commands quickly and efficiently as well as helping the ones with any kind of impairment. *astTECS  IVR provides you with Text-To-Speech and Speech-to-Text Capabilities to enhance your IVR customer interaction smoothly and conveniently.
Outbound dialing is abbreviated as OBD, while Interactive Voice Response is abbreviated as IVR. Outbound methods are usually used to give information to consumers via phone calls, text messages, or emails. IVR stands for an interactive voice response, in which the consumer gives and gets information via the call keypad. To connect with customers and obtain feedback, you can mix IVR and outbound services.
Please  reach out to the *astTECS expert team to set up at info@asttecs.com

WHAT CLIENT’S SAY ABOUT US

We are very much glad to inform you that we covered our big day in a hassle-free way since there was *astTECS Team to assist us throughout our requirements in and out of the day.

Mr Saneej.Sebastian  Shanthibhavan palliative Hopital Pallissery, Thrissur 

We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers (up to Mar 2015) have been deployed

Mr. Anand Mital CEO, Shaadi.com 

We have been using *astTECS Call center dialer for about a year now and very happy to have this piece of technology for our business. ”

Mr. Guru Prasad, CTO, Lifespan Wellness Pvt. Ltd.

Read More

Case Studies

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna

Let us know how can we help you?

Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.