What is *aLive
*aLive is a simple yet powerful solution that can be quickly implemented on web pages to offer real time voice assistance to online visitors looking for customer service. Why *aLive? – These days customers, wants real time clarifications and confirmation when they make important choices, purchases or decisions. They want to speak with someone while browsing your website to answer a
quick question before they commit, and at that point they do not want to call your toll-free number and then have to start all over again. Your business therefore, needs a way to offer crucial real time help to customers while they are on your website. By using *aLive services, enable on-demand, real time voice assistance for on-line visitors at the click of a button. Provide personalised voice
based assistance to your customers right when they need it. Help clients make significant decisions that could benefit from expert guidance in real time, for example during complex financial planning while choosing health care options, or making insurance and large ticket purchases.
Instant Communication :
*aLive services, enable on-demand, Instant voice assistance for online visitors at the click of a button and Provide personalised voice-based assistance to your customers right when they need it.
Real-Time Communication :
Helps the clients to make significant decisions that could benefit from expert guidance in real-time, for example, during complex financial planning, while choosing healthcare options, or making insurance and large ticket purchases.
Context-Based Communication :
Your customer wanted to speak with someone while browsing your website to answer a quick question before they commit. ? And this point of time customer does not want to call your 1-800 number and then have to start all over again. therefore,*aLIVE Gives your way to offer crucial real-time help to customers while they are on your site.
No Downloads :
Current click-to-call technology does not require customers to downloads software other than standard plugins.
Low Latency :
Dynamic call routing optimization ensures fastest voice transmission between callers and maintains low audio latency.
Add real-time communication through browser as an extra channel to your existing Telephony infrastructure. Calls can be routed to any end point or multiple end points.
Integrate the *aLive with your existing PBX to avail full PBX features. This is like adding one more trunk to your PBX to receive calls.
Embed *aLive into your all out going emails so that the recipients can reach you on a simple click.
Initiate a call by scanning Scan to Call QR Code from your smart phone a convenient way to reach the call center.
Integrated Voice mail service enables you to capture customer request during after office or the staffs are not available.
*aLive can act as a substitute for your Toll Free line at much lesser cost.
Enable IVR (Integrated Voice Response) in *aLive for better call segmentation and route the calls to most appropriate departments.
*aLive Call Recording feature enables you to record all *aLive calls for future reference and compliance.
Inbuilt DTMF functionality enables your customers navigate through IVR.
WHAT CLIENT’S SAY ABOUT US
astTECS allowed me to achieve a very noticeable improvement to our ability to conduct business and helped my recognition as a new manager to the company.
–Mr. Clint Slaunwhite EnviroSystem,Canada
We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers (up to Mar 2015) have been deployed
–Mr. Anand Mital CEO, Shaadi.com
“Your services have added immense value to our business. The support from your team has been wonderful. You are a trusted partner in our progress.”
–Mr. Anup Heggar, Director, Bookaprop Estate (P) Ltd.