Contact Center Solutions & Services
Our Technical support team are trained professionals on all types of Asterisk applications, with troubleshooting experience ranging from basic dialplan construction to real-time configuration management.We believe in a Quality and efficiency driven services.We have 24/7 customer care support, striving to make the customers experience fruitful with us.
We have different types of SLA’s , in order to serve our clients with a better quality, Like :
| Category | Basic | Gold | Platinum | On Call |
|---|---|---|---|---|
| Hardware ** | NA | NA | NA | NA |
| Support – initial analysis of Issue | Within 2 Hrs | Within 1 Hrs | Within 1 Hrs | Within 2 Hrs |
| Major Issue Priority | 2 working days | 2 working days | 1 working day | 2 working days |
| Critical Issue Priority | 48 Hrs | 24 Hrs | 8 Hrs | NA |
| Remote Health Check | Quarterly | Bi-monthly | Monthly | NA |
| On-Site Visit | NA | NA | Yearly | NA |
| Health Check | * Applicable in India | value-5 | ||
| Timing – Free Support | 9/5 | 24/5 | 24/7 | NA |
| Escalation Time | Every 6 Hrs | Every 4 Hrs | Every 2 Hrs | Every 6 Hrs |
* astTECS has a well defined RMA policy for the goods supplied
| Asterisk is a complete telephone solutions platform. *astTECS offers services for open source asterisk systems & appliances in India, addressing a wide range of call center / contact center solutions & enterprises solutions including – IVR systems, open source VoIP PBX, call center dialer, voice dialer, voice logger, automatic call distribution, predictive dialer, hosted dialer, GSM & SMS integration, VoIP call recording, customized line call recording / monitoring / tracking.For more details on Asterisk Support & Services. Contact us Today! |