Contact Center Solutions & Services
Our Technical support team are trained professionals on all types of Asterisk applications, with troubleshooting experience ranging from basic dialplan construction to real-time configuration management.We believe in a Quality and efficiency driven services.We have 24/7 customer care support, striving to make the customers experience fruitful with us.
We have different types of SLA’s , in order to serve our clients with a better quality, Like :
|Support – initial analysis of Issue||Within 2 Hrs||Within 1 Hrs||Within 1 Hrs||Within 2 Hrs|
|Major Issue Priority||2 working days||2 working days||1 working day||2 working days|
|Critical Issue Priority||48 Hrs||24 Hrs||8 Hrs||NA|
|Remote Health Check||Quarterly||Bi-monthly||Monthly||NA|
|Health Check||* Applicable in India||value-5|
|Timing – Free Support||9/5||24/5||24/7||NA|
|Escalation Time||Every 6 Hrs||Every 4 Hrs||Every 2 Hrs||Every 6 Hrs|
* astTECS has a well defined RMA policy for the goods supplied
|Asterisk is a complete telephone solutions platform. *astTECS offers services for open source asterisk systems & appliances in India, addressing a wide range of call center / contact center solutions & enterprises solutions including – IVR systems, open source VoIP PBX, call center dialer, voice dialer, voice logger, automatic call distribution, predictive dialer, hosted dialer, GSM & SMS integration, VoIP call recording, customized line call recording / monitoring / tracking.For more details on Asterisk Support & Services.
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