Self managed
CLOUD IVR
Manage incoming call traffic
Redirect your customers to right source
*astTECS Cloud IVR (Interactive Voice Response) is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu, and routes calls to appropriate agents based on inputs. It transforms the small team into a call center, without spending anything on infrastructure. It allows businesses to automate and manage their calls using cloud-based technology. Cloud IVR allows you to automate and manage customer calls or business processes over the phone without any physical infrastructure. *astTECS Cloud IVR helps businesses handle the high volume of calls by intelligently identifying, segmenting and routing the calls to the right agents. With a Cloud-based IVR, businesses can create custom voice menus and routing options to direct incoming calls to the appropriate departments or agents.
What is Self-managed Cloud IVR?
A Cloud IVR or Interactive Voice Response is an automated telephony feature, that plays a pre-recorded file whenever a call lands on a number. It provides an interactive experience to the caller before he reaches the actual executive.
So far, designing such an IVR system requires some unique technical skills.
With *astTECS Cloud Telephony Services, you can now adapt the IVR for your organization, without buying any software or hardware products. This is a subscription service, where you can design the call flow, upload voice files at multiple levels or redirect the calls for any selected option to a number of your choice.
Why choose *astTECS Cloud IVR Services
- No setup cost
- No setup pre-requisite
- No code/programming to set IVR cloud
- Any device call routing
Watch how to design your IVR in a few clicks!
How to create my first IVR ?
If you have logged into the system for the first time, please check
you have a DID allocated to your account.
What *astTECS Cloud IVR offers
Customisable IVR
*astTECS Cloud IVR can be customised as per your business need. Define your personalised IVR flow, IVR script, customer greetings, music hold etc., with few clicks by yourself.
Multilingual Support
With Multi-language voice support, calls are handled more efficiently and economically without human intervention. Let your customer hear your brand talking to them in their local language.
Text to Speech Conversion & Speech Recognition
Alter your script anytime and as required to generate effective voice recording for your IVR. Speech Recognition technology allows callers to respond to prompt messages in spoken language which eases the navigation through the menu.
Insightful Dashboard
Get insight of all call activities on a single dashboard. Monitor agent performance, track agent calls and analytics to improve the customer service.
Multi-level IVR
Create multi-level and sub-level as per your business requirement for better call handling.
Third-Party Integration
*astTECS Cloud IVR easily integrates with CRM, SMS, WhatsApp, Truecaller and Payment Gateway for effective communications and business process.
Advantages of implementing our hosted IVR services
Welcome voice message
Add customized greeting IVR voice message to your business number with perfectly designed business content. It allows your customer to select the right IVR option to resolve their queries instantly.
Automate customer support
Through IVR solution any business can automatically resolve customer support queries in IVR voice message. An automated solution for your customers in IVR saves time and investment in human resources.
Call logs & Reports
*astTECS IVR system includes an array of reports around all the incoming calls and the options selected by the callers. The system can also provide reports on the agents performances who picked up the calls.
Handle high volume of calls
A business with an IVR Solution integrated can handle a huge volume of incoming calls by redirecting them to the support engineer and reducing the resolution time. Allowing more users to call.
Increase professionalism
 A greeting IVR music to your business number enriches your business values which results in a high positive impact on your business amongst your customers. It always gives better business branding.
Reduce operational cost
The cost involved in integrating IVR solutions into your business will be much less. Automated IVR solution reduces the operational cost involved in human resources, hardware and it is independent of location.
Empower your customer support with our self-managed cloud IVR services
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Key Benefits
Cost-effective
Cloud IVR eliminates the capital expense of setting up infrastructure and maintenance and allows you to pay only for services used.
Easy setup at minimal time
Get started your Cloud-based IVR instantly with no infrastructure requirement.
Improved Customer Experience
*astTECS Cloud IVR allows to handle every customer calls with the utmost professionalism and intelligently routing the calls to the right agent.
Effective Call Management
Implementing effective call management involves strategically managing high call volumes by integrating self-service options tailored for repetitive inquiries and routine queries.
First Call Resolution
IVR aids to faster issue resolution by routing the customer calls to the agent hence decreasing the call handling time. This helps to enhance the brand image and increase customer loyalty.
24/7 Availability
Enable 24/7 access with *astTECS Cloud IVR, ensuring customers can connect anytime. Automate support and self-service options for prompt assistance even when agents are busy or unavailable.
Applications
Greeting Messages
You can set a greeting message that plays automatically when a customer calls a company’s phone number.
New product launch
Launching a new product through a cloud IVR system can be an effective way to reach a large audience quickly.
New offers & discounts
Add new offers or discounts with personalised calls for which customers can register or buy immediately.
Branding
Using a cloud IVR system to make branding easy helps businesses to establish a stronger brand identity.
News or notification
Send relevant information about the news or notification, such as its importance, urgency, and relevance.
Manage large call volumes
With Cloud IVR your team can address multiple customers concurrently. Also, by making the right selection in IVR, the customer reaches the right department.
Frequently Asked Questions
What is the difference between IVR and OBD?
IVR, stands for interactive voice response, is a technology that allows businesses to connect with consumers using pre-recorded voice messages and DTMF / voice input through a keypad to automate inbound calls. OBD is a outbound dialling used for marketing-based communication channel to engage with customers for offers, promotions, billing reminders, appointment booking etc.
what are different kind of IVR available?
Major Types of IVR available are , Inbound IVR, Outbound IVR, Premise based IVR (require to installed in office premises) and Cloud IVR – Hosted in cloud
What is IVR blasting?
IVR voice blasting is a combination of IVR service and voice blast. It is a great tool to capture leads and connect with leads immediately. The technology allows pre-recorded voice messages to broadcast automatically to mass of audience and capture the response from targeted customers.
What is IVR payment?
*astTECS IVR can integrate with third party payment gateways that have security and compliance measures to protect customers details. This feature allows the customers to make payments for bills, fees, etc over the phone without agent intervention.
What is an IVR call flow?
An IVR call flow is the path or flow chart to take inputs from customer before routing to correct department or agent.
Can I get a demo of how IVR works?
Yes, you can book a demo by filling a webform provided or sending us a mail at [email protected]
How much do I need to pay to get an IVR number?
Cloud IVR works on pay as you go model. Please contact us at [email protected]
Can I use my old business number along with the IVR number?
Yes you can use your existing number for IVR services
How much time will it take to set up my business IVR system?
Setting up a Cloud IVR takes minimal time and can activate remotely.
I have more questions regarding the IVR number. Where can I contact?
Please contact us at [email protected] for more information
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