Advantages of *astTECS Call Center Solution
Omnichannel Integration : Interact with the customer from multiple channels via calls, text, web chats, web calls, social media, email etc. To deliver a seamless experience across all touch points.
Technologies : *astTECS call center solution is based on open source technology which is highly scalable and flexible to suit all your business requirement at affordable cost.
Integration : Seamless integration with all third party software – CRM ( Zoho, Salesforce, Vtiger, Leadsquare, Zendesk), Whatsapp , Email, Chat, SMS,
Call Analytics: With *astTECS call center solution, get in depth reports of Agent behavior, Outliers detection, Profiling, QA conformance, Gap analysis to improve your operating efficiency.
UX customization: Customize the solution as per your business needs with customized dashboards