Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. *astTECS call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center. *astTECS call center solution is an Omnichannel Solution with all the advanced features to suit as per your business requirement.

OUR KEY OFFERINGS

Automatic Call Distribution

Routes the calls to best suitable agents based on skill sets for faster customer resolution.

Voice Logger

Records all inbound and outbound calls for quality monitoring and agent performance evaluation

Real-Time Call Monitoring

Monitor real-time activity of agents from one place like agent performance, call logs and call analytics.

Inbound and outbound dialer

Multiple dialing options for outbound and inbound process such as Predictive, Progressive, Preview and manual dialing

Voice blasting

Broadcast voice message to large target audience for different campaign without deploying extra agents

Click to Call

Call the customer directly from your CRM or on a website for quick and efficient communication with customer.

Multilevel IVR

Create multi-level and custom voice greetings to your IVR menu as per your business requirements.

Missed call alert

Get missed called alert in agent dashboard to generate leads and enable you to easily engage with your customers.

Real-time Call Reports

Generate multiple reports based on real-time statistical data to measure the multiple campaign performance .

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Advantages of *astTECS Call Center Solution

Omnichannel Solution : Interact with the customer from multiple channels via calls, text, webchats, web calls, social media, email etc. To deliver a seamless experience across all touch points.

Technologies : *astTECS call center solution is based on open source technology which is highly scalable and flexible to suit all your business requirement at affordable cost.

Integration : Seamless integration with all third party software – CRM ( Zoho, Salesforce, Vtiger, Leadsquare, Zendesk), Whatsapp , Email, Chat, SMS,

Call Analytics: With *astTECS call center solution, get in depth reports of Agent behavior, Outliers detection, Profiling, QA conformance, Gap analysis to improve your operating efficiency.

UX customization: Customize the solution as per your business needs with customized dashboards

Architecture

Fig : Architecture

Manage your contact center with Advanced Dashboard

Manage your contact center with Advanced Dashboard

Confused about Business Communication Setup System?
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080664 06640

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Frequently ask question (FAQ)

Call Center solution helps brands and organizations to manage customer communication over different modes. Omnichannel Call Center Solution provides customer support over calls, chats, emails, chatbots and other platforms.
The basic features of call center solution are automatic call distribution, IVR, voice logger, WhatsApp integration, voice blasting, CRM integration, SMS integration, agent monitoring, reports and campaigns, voice mail to email, missed call alert, call history, feedback IVR, sticky agent, call routing, click to call and many more.
Inbound call centers manage incoming calls from customers. Inbound call center software is deployed to handle incoming calls, and to facilitate easy routing of all calls to the right agent. All the queries can be answered by the agent on-call, thereby increasing customer experience.
Outbound call centers manage outgoing communication to potential customers and buyers. Outbound call center software are deployed to reach out to a targeted customers through different channels. Outbound call center software provided different dialling modes such as preview, progressive and predictive dialing that improves agents productivity.
A predictive dialer is an automated outbound calling system that dials from a list of telephone numbers. It automatically calls numbers until it detects a connection, then passes the call to a live agent. Predictive dialers eliminate the need for agents to dial numbers manually hence save agent’s time .
Progressive dialer is an outbound calling system that dials a number automatically from a call list as soon as an agent becomes available. It will wait for an agent to finish their current call before it dials the next number on the list, and it will only dial one number per agent.
*astTECS provide both premise and cloud call center solution . For remote team , We have Cloud call center and mobile call center. It allows you to set up a remote call center in a few minutes, your team will just need a stable internet connection and smart phone to get started.

Yes, We can connect your old business phone numbers with the contact center solution. You can
keep using your old business numbers for call center setup.

*astTECS provides customized solution as per business requirements with customised dashboards and reports. We have customised solution for SMEs, Healthcare, Real Estate, Enducational Institutes, Hospitality sector, Finance and Banking, Automobiles, Tours & Travels etc
To talk to our expert team on setting up a call center, you can contact us at 08066406640 or mail us at info@asttecs.com

Our dedicated team is available 24/7 to assist you

Need more assistance contact us

Case Studies

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WHAT CLIENT’S SAY ABOUT US

The *astTECS system is a low cost , efficient and easy to use system with round the clock technical support. It is user friendly and supports all our business requirements i.e telephonic , seamless integration with our PRI’s to support Domestic and International calling. Our entire set up is based on the Asttecs system. We would definitely recommend Asttecs to other companies as well.

Mr. Nishant Lawrence ,  Engagement Manager , Capillary Technologies, Bangalore 

Yural Tech Solution contacted *astTECS for a home solution for a client which had helped us to be where we are today. Our account manager has helped us choose the system that was right for our business by deploying and maintaining a Call Center solution with advanced features at an affordable cost. The Technical team is always ready for us.We are very pleased with their professional, knowledgeable assistance in setting up and troubleshooting the system. We definitely recommend their services.

Mr. Emmanuel Agbashie , MD , Yural Technology Solution , Ghana 

I would like to take this opportunity to thank *astTECS for the smooth transition of our Call Center, we have recently had a call center dialer from *astTECS which is not only efficient & faster, but we are also saving money each month. With the help of efficient, patient & professional training we quickly learned how to use the new system. I have no hesitation in recommending your services to my friends and other business contacts.

Mr. Sheikh Suhaim Al Thani , Managing Director, Al-Bidda for Debt collection , Qatar

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