Zendesk Helpdesk Software Integration with Asterisk based telephony system
Integrating Zendesk Helpdesk Software with Asterisk based telephony system allows for a more effecient and seamless ticket management solution. Customer call based ticket tracking, ticket management and call recordings are available on a single platform. Single click outbound calls from Zendesk to enable faster communication. Inbound calls to the helpdesk can now generate automatic ticket pop ups created under the customer. All call recordings will be saved for future references within the ticket
CRM Integration Features:
- Click to call : *astTECS telephony solution enables users to connect with their customers through a single click. Hassle free call establishment to your customers with faster call connection.
- Automatic User Creation : On incoming calls to the support center, the *astTECS telephony integration will automatically check if the user is present, if no user is present with the given contact ,a new user is automatically created.
- Automatic Ticket Creation : On incoming calls to the support center, the *astTECS telephony integration will automatically check for the current customer If a ticket is present. If no ticket is present with the given contact a new ticket is automatically created.
- Organisation Mapping : Automatically adding users to organization based on DID.
- Brand Mapping : Automatically adding users to brands based on DID.
- Customized Solution : The scope of integration of Zendesk with Asterisk telephony solution does not end to above mentioned features. It can be done as per customer contact center requirements. The integration would make it easier for organizations who have a inbound and outbound call flow and would like the ticket managment process to be automated.
The *astTECS telephony solution is a Zendesk approved application and is listed on the Zendesk Marketplace.