Integrating Zendesk Helpdesk Software with Asterisk based telephony system allows for a more effecient and seamless ticket management solution. Customer call based ticket tracking, ticket management and call recordings are available on a single platform. Single click outbound calls from Zendesk to enable faster communication. Inbound calls to the helpdesk can now generate automatic ticket pop ups created under the customer. All call recordings will be saved for future references within the ticket
The *astTECS telephony solution is a Zendesk approved application and is listed on the Zendesk Marketplace.