*astTECS provides 24X7-Online Asterisk support services for all types of Asterisk based applications. Our Technical Support Engineers are trained professionals in all types of Asterisk applications, with troubleshooting experience ranging from basic dial plan to real time configuration management, complicated IVR integrations, CRM integration and ODB integration.

 Instant Asterisk Support

Get instant analysis of your Asterisk Communication System, and get it fixed instantly.

Book SLA Package

Affordable SLA packages to suit Small, Medium & Large Enterprises.

LIVE Asterisk Consultancy 

Our team are experienced in guiding the best suitable communication solutions to suit all types of establishments.

Tailor – Made Solutions 

Our experienced R & D team are capable of customizing any specific requirements as per customer requirements

We Support

Asterisk

Elastix

FreePBX

VICIdial

 SLA Package Available

CategoryBasicGoldPlatinumOn Call
Hardware **NANANANA
Support – initial analysis of IssueWithin 2 Hrs1 Hrs1 HrsWithin 2 Hrs
Major Issue Priority2 working days2 working days1 working day2 working days
Critical Issue Priority48 Hrs24 Hrs8 HrsNA
Remote Health CheckQuarterlyBi-monthlyMonthlyNA
On-Site VisitNANAYearlyNA
Onsite Health CheckQuarterlyQuarterly* Applicable in IndiaNot Applicable
Timing – Free Support9/524/524/7NA
Escalation TimeEvery 6 HrsEvery 4 HrsEvery 2 HrsEvery 6 Hrs

*astTECS has a well defined RMA policy for the goods supplied

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REQUEST FOR SERVICE

WHAT CLIENT’S SAY ABOUT US

We are very much glad to inform you that we covered our big day in a hassle-free way since there was *astTECS Team to assist us throughout our requirements in and out of the day.

Mr Saneej.Sebastian  Shanthibhavan palliative Hopital Pallissery, Thrissur 

We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers (up to Mar 2015) have been deployed

Mr. Anand Mital CEO, Shaadi.com 

We have been using *astTECS Call center dialer for about a year now and very happy to have this piece of technology for our business. ”

Mr. Guru Prasad, CTO, Lifespan Wellness Pvt. Ltd.

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Case Studies

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