What is Click to Call?
Click to Call is a web based platform for making outbound calls. It lets you dial a customer’s number by just clicking on the number, without the need of manually dialing. It help to increase the agent productivity by saving their time in outbound calling process and also eliminates calling errors.
Why Click to Call feature for your call center?
- Save Time
- Speeds up the workflow
- No manual dialling
- Improved customer engagement
- No dialling Errors
- Improved lead conversion
Our Key Features
Call Recording
All the outbound call will be recorded for monitor and quality purpose.
Number Masking
Agent number will be mask to customer. Also customer number can also be hidden from agent on request.
Easy Call Tracking
Track all your customer interactions with *astTECS click to talk solution.
Real Time Report
Get detailed report and analyze real-time data on call logs , agent performance from a dashbords.
CRM integration
Easy integration with all enterprise grade CRM – Zoho, Freshdesk, Leadquared, Salesforce, Vtiger, Sugar CRM, Zendesk, Microsoft Dynamics and more
How Click to Call Works ?
- Admin uploads and assigns the data to the CRM
- Agent log’s into the CRM and dials assigned numbers with a click
- Admin gets analytical & detailed reports in the CRM
Call flow in Click to Call System
Let us know how can we help you?
WHAT CLIENT’S SAY ABOUT US
astTECS allowed me to achieve a very noticeable improvement to our ability to conduct business and helped my recognition as a new manager to the company.
–Mr. Clint Slaunwhite EnviroSystem,Canada 
We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers (up to Mar 2015) have been deployed
–Mr. Anand Mital CEO, Shaadi.com
“Your services have added immense value to our business. The support from your team has been wonderful. You are a trusted partner in our progress.”
–Mr. Anup Heggar, Director, Bookaprop Estate (P) Ltd.
