An IVR (Interactive Voice Response) is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu and route calls to appropriate agents based on inputs. A Cloud based IVR or hosted IVR functions similarly like a regular IVR system, except that it operates on the cloud. Cloud IVR allows you to automate and manage the customer calls or business processes over the phone without any physical telephony infrastructure.
*astTECS Cloud based IVR helps the business to handle high volume calls by intelligently identifying, segmenting and routing the calls to the right agents. Blend of self service and talk to agent options help the customer to have seamless and hassle free communication to resolve their queries. With our IVR software, you can have flexible and customisable virtual assistant to handle customer calls 24/7.