Self managed cloud IVR

CLOUD IVR

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Self managed cloud IVR

Manage incoming call traffic

Redirect your customers to
right resource

Start 7-days free trial

Cloud IVR

Self managed

*astTECS Cloud IVR (Interactive voice response) is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu, and routes calls to appropriate agents based on inputs. It transforms the small team into a call center, without spending anything on infrastructure. It allows businesses to automate and manage their calls using cloud-based technology. Cloud IVR allows you to automate and manage customer calls or business processes over the phone without any physical infrastructure. *astTECS Cloud IVR helps businesses handle the high volume of calls by intelligently identifying, segmenting and routing the calls to the right agents. With a Cloud-based IVR, businesses can create custom voice menus and routing options to direct incoming calls to the appropriate departments or agents.

*astTECS Cloud IVR (Interactive voice response) is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu, and routes calls to appropriate agents based on inputs. It transforms the small team into a call center, without spending anything on infrastructure. It allows businesses to automate and manage their calls using cloud-based technology. Cloud IVR allows you to automate and manage customer calls or business processes over the phone without any physical infrastructure. *astTECS Cloud IVR helps businesses handle the high volume of calls by intelligently identifying, segmenting and routing the calls to the right agents. With a Cloud-based IVR, businesses can create custom voice menus and routing options to direct incoming calls to the appropriate departments or agents.

Self managed cloud IVR

What is Self-managed Cloud IVR?

A cloud IVR or Interactive Voice Response is an automated telephony feature, that plays a pre-recorded file whenever a call lands on a number. It provides an interactive experience to the caller before he reaches the actual executive.

So far, designing such an IVR system requires some unique technical skills.

With *astTECS Cloud Telephony Services, you can now adapt the IVR for your organization, without buying any software or hardware products. This is a subscription service, where you can design the call flow,  upload voice files at multiple levels or redirect the calls for any selected option to a number of your choice.

Why choose *astTECS Cloud IVR Services

  • No setup cost
  • No setup pre-requisite
  • No code/programming to set IVR cloud
  • Any device call routing

What is self-managed cloud IVR?

Self managed cloud IVR

A cloud IVR or Interactive Voice Response is an automated telephony feature, that plays a pre-recorded file whenever a call lands on a number. It provides an interactive experience to the caller before he reaches the actual executive.

So far, designing such an IVR system requires some unique technical skills. Also, this software does not come for cheap.

With astTECS cloud telephony services, you can now adapt the IVR for your organization, without buying any software or hardware products. This is a subscription service, where you can design the call flow,  upload voice files at multiple levels or redirect the calls for any selected option to a number of your choice.

Why choose *astTECS Cloud IVR Services

  • No setup cost
  • No setup pre-requisite
  • No code/programming to set IVR cloud
  • Any device call routing

Watch how to design your IVR in a few clicks!

Ready to get started with our Cloud IVR?

Start your 7-day free trial now!

What *astTECS Cloud IVR offers

Customisable IVR

*astTECS Cloud IVR can be customised as per your business need. Define your personalised IVR flow, IVR script, customer greetings, music hold etc., with few clicks by yourself.

Text to Speech Conversion & Speech Recognition

Alter your script anytime and as required to generate effective voice recording for your IVR. Speech Recognition technology allows callers to respond to prompt messages in spoken language which eases the navigation through the menu.

Multi-level IVR

Create multi-level and sub-level as per your business requirement for better call handling.

Multilingual Support

With Multi-language voice support, calls are handled more efficiently and economically without human intervention. Let your customer hear your brand talking to them in their local language.

Insightful Dashboard

Get insight of all call activities on a single dashboard. Monitor agent performance, track agent calls and analytics to improve the customer service.

Third-Party Integration

*astTECS Cloud IVR easily integrates with CRM, SMS, WhatsApp, Truecaller and Payment Gateway for effective communications and business process.

 

Advantages of implementing our hosted IVR services

Welcome voice message

Add customized greeting IVR voice message to your business number with perfectly designed business content. It allows your customer to select the right IVR option to resolve their queries instantly.

Automate customer support

Through IVR solution any business can automatically resolve customer support queries in IVR voice message. An automated solution for your customers in IVR saves time and investment in human resources.

Call logs & Reports

*astTECS IVR system includes an array of reports around all the incoming calls and the options selected by the callers. The system can also provide reports on the agents performances who picked up the calls.

Boost leads with cloud IVR solution

Handle high volume of calls

A business with an IVR Solution integrated can handle a huge volume of incoming calls by redirecting them to the support engineer and reducing the resolution time. Allowing more users to call.

Increase professionalism

 A greeting IVR music to your business number enriches your business values which results in a high positive impact on your business amongst your customers. It always gives better business branding.

Reduce operational cost

The cost involved in integrating IVR solutions into your business will be much less. Automated IVR solution reduces the operational cost involved in human resources, hardware and it is independent of location.

Advantages of implementing our hosted IVR services

Welcome voice message

Add customized greeting IVR voice message to your business number with perfectly designed business content. It allows your customer to select the right IVR option to resolve their queries instantly.

Automate customer support

Through IVR solution any business can automatically resolve customer support queries in IVR voice message. An automated solution for your customers in IVR saves time and investment in human resources.

Call logs & Reports

*astTECS IVR system includes an array of reports around all the incoming calls and the options selected by the callers. The system can also provide reports on the agents performances who picked up the calls.

Boost leads with cloud IVR solution

Handle high volume of calls

A business with an IVR Solution integrated can handle a huge volume of incoming calls by redirecting them to the support engineer and reducing the resolution time. Allowing more users to call.

Increase professionalism

 A greeting IVR music to your business number enriches your business values which results in a high positive impact on your business amongst your customers. It always gives better business branding.

Reduce operational cost

The cost involved in integrating IVR solutions into your business will be much less. Automated IVR solution reduces the operational cost involved in human resources, hardware and it is independent of location.

Empower your customer support with our self-managed cloud IVR services

Start your 7-day free trial now!

Key Benefits

cost effective cloud IVR system Cost-effective

Cloud IVR eliminates the capital expense of setting up infrastructure and maintenance and allows you to pay only for services used.

Cloud IVR with instant setupEasy setup at minimal time

Get started your Cloud-based IVR instantly with no infrastructure requirement.

Hosted IVR with enhanced customer experienceImproved Customer Experience

*astTECS Cloud IVR allows to handle every customer calls with the utmost professionalism and intelligently routing the calls to the right agent.

Hosted IVR with effective call management systemEffective Call Management

Implementing effective call management involves strategically managing high call volumes by integrating self-service options tailored for repetitive inquiries and routine queries.

Cloud IVR with first call resolution

First Call Resolution

IVR aids to faster issue resolution by routing the customer calls to the agent hence decreasing the call handling time. This helps to enhance the brand image and increase customer loyalty.

IVR with 24/7 Global supports24/7 Availability

Enable 24/7 access with *astTECS Cloud IVR, ensuring customers can connect anytime. Automate support and self-service options for prompt assistance even when agents are busy or unavailable.

Revolutionize customer experience with *astTECS DIY IVR

Start your 7 day free trial now!

Applications

Cloud IVR greeting message

Greeting Messages

You can set a greeting message that plays automatically when a customer calls a company’s phone number.

Announce new launch product through cloud IVR

New product launch

Launching a new product through a cloud IVR system can be an effective way to reach a large audience quickly.

Announce offers through cloud IVR sloution

New offers & discounts

Add new offers or discounts with personalised calls for which customers can register or buy immediately.

Self managed cloud IVR

Make easy branding through cloud IVR

Branding

Using a cloud IVR system to make branding easy helps businesses to establish a stronger brand identity.

send news or notification through cloud IVR system

News or notification

Send relevant information about the news or notification, such as its importance, urgency, and relevance.

Manage more calls with cloud IVR solutions

Manage large call volumes

With Cloud IVR your team can address multiple customers concurrently. Also, by making the right selection in IVR, the customer reaches the right department.

Applications

Cloud IVR greeting message

Greeting Messages

You can set a greating message that plays automatically when a customer calls a company’s phone number.

Announce new launch product through cloud IVR

New product launch

Launching a new product through a cloud IVR system can be an effective way to reach a large audience quickly.

Announce offers through cloud IVR sloution

New offers & discounts

Add new offers or discounts with personalised call  for which customers can register or buy immediately

Self managed cloud IVR

Make easy branding through cloud IVR

Branding

Using a cloud IVR system to make branding easy helps businesses to establish a stronger brand identity.

send news or notification through cloud IVR system

News or notification

Send relevant information about the news or notification, such as its importance, urgency, and relevance.

Manage more calls with cloud IVR solutions

Manage large call volumes

With Cloud IVR your team can address multiple customers concurrently. Also, by making right selection in IVR, the customer reaches the right department.

Let us know how can we help you?

Cloud Missed call support

Frequently Asked Questions

IVR, stands for interactive voice response, is a technology that allows businesses to connect with consumers using pre-recorded voice messages and DTMF / voice input through a keypad to automate inbound calls. OBD is a outbound dialling used for marketing-based communication channel to engage with customers for offers, promotions, billing reminders, appointment booking etc.
Major Types of IVR available are , Inbound IVR, Outbound IVR, Premise based IVR (require to installed in office premises) and Cloud IVR – Hosted in cloud
IVR voice blasting is a combination of IVR service and voice blast. It is a great tool to capture leads and connect with leads immediately. The technology allows pre-recorded voice messages to broadcast automatically to mass of audience and capture the response from targeted customers.

*astTECS IVR can integrate with third party payment gateways that have security and compliance measures to protect customers details. This feature allows the customers to make payments for bills, fees, etc over the phone without agent intervention.

An IVR call flow is the path or flow chart to take inputs from customer before routing to correct department or agent.
Yes, you can book a demo by filling a webform provided or sending us a mail at info@asttecs.com

Cloud IVR works on pay as you go model. Please contact us at info@asttecs.com

Yes you can use your existing number for IVR services

Setting up a Cloud IVR takes minimal time and can activate remotely.