What is self-managed cloud IVR?
A cloud IVR or Interactive Voice Response is an automated telephony feature, that plays a pre-recorded file whenever a call lands on a number. It provides an interactive experience to the caller before he reaches the actual executive.
So far, designing such an IVR system requires some unique technical skills. Also, this software does not come for cheap.
With astTECS cloud telephony services, you can now adapt the IVR for your organization, without buying any software or hardware products. This is a subscription service, where you can design the call flow, upload voice files at multiple levels or redirect the calls for any selected option to a number of your choice.