What is a cloud Call Center Solution?
A cloud-based call center solution is a web based software hosted over the cloud for handling inbound and outbound calls and can be accessed from any place, eliminating the need for a physical infrastructure.It Involves minimal upfront capital and ensures seamless customer interaction through multiple channels for better customer experience.
*astTECS Cloud Contact Center Solution is an ideal solution for all sizes of business that enables sales and support team to work from anywhere with utmost effectiveness. It is flexible, scalable and easily manageable for remote workers.
Improve your Customer Service and enhance workforce productivity with our Inbound, Outbound and Blended Cloud Contact Center Solutions
Faster Deployment with Minimal Investment
Easy to set up at minimal time. It works on OPEX model and reduce overheads cost as it requires no infrastructure.
Omnichannel Integration
*astTECS cloud call center solution provides superior customer experience by enabling to intereact with customer through multiple channels – Voice, Webchat, WhatsApp, Email, Socialmedia,SMS.
Remote Work Capability
With *astTECS Cloud Call center solutions, agent can login from anywhere, anytime to handle customers calls from their phone, laptop, softphone etc with internet. It also allow to dispose calls, monitor agent remotely, track live calls, listen to call recordings from any location.
Unlimited CTI Integration
Integrates with any enterprise grade CRM – Zoho, Salesforce, Leadsquared, Vtiger, Microsoft Dynamics etc in one click for better customer service and to manage calls efficiently.
Reliable & Secure
*astTECS Cloud solution is hosted on Asia’s largest rated ‘4’ hyperscale data center. Hence *astTECS has most stringent levels of data security. Powerful VPN access to provide added security.
Easy Customisation
Built on powerful Open Source ASTERISK platform,*astTECS Cloud Call Center Solution can be customised as per your business requirement with customizable dashboards and reports.
Inbound Dialer Features
- Multi level IVR
- ACD (Automatic Call Distribution)
- Skill based routing
- Missed call alerts
- Customised call queues
Outbound Dialer Features
- Progressive Dialing
- Predictive Dialing
- Manual Dialing
- Voice Blasting
- Filter based calling
General features
Agent module & Admin module
Call back scheduling
Real time dashboards
Call recording
Call disposition
Live Call Monitoring with listen, whisper & barge-in
Call transfer & Conferencing.
Script assistance
Reporting module with agent performance, inbound & outbound reports.
Solution Available
Manage your contact center with Advanced Dashboard
Frequently Asked Questions
Yes, we do provide VoIP minutes solution which has HD voice quality, A-Z countries with very attractive prices and flexible pulse rates to choose from.
For any queries on call center solutions for your business, please call us at 080 -6640 6640 or email – info@asttecs.com
Let us know how can we help you?
WHAT CLIENT’S SAY ABOUT US
astTECS allowed me to achieve a very noticeable improvement to our ability to conduct business and helped my recognition as a new manager to the company.
–Mr. Clint Slaunwhite EnviroSystem,Canada 
We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers (up to Mar 2015) have been deployed
–Mr. Anand Mital CEO, Shaadi.com
“Your services have added immense value to our business. The support from your team has been wonderful. You are a trusted partner in our progress.”
–Mr. Anup Heggar, Director, Bookaprop Estate (P) Ltd.
