Cloud Call Center Software Technology:
*astTECS Cloud-based Call Center Dialer Solution comes with features like Inbound, Outbound or Blended Calling Solution for Domestic & International Call Centers, Remote Working Agents deployed with PSTN, other trunk lines, easy integration with third-party apps, and tools.
Fast & Easy Deployable – Calling Solution built on 100% Open Source with Customizable Solution for Every Business & easy manageable for remote or distributed workers. Best omnichannel solution with options to serve customers on their preferred channels like Voice, Email, SMS, Web-Chat, or WhatsApp.
Cloud eliminates your struggle with hardware products and legacy call center products such as the traditional phone system.
Cloud Call Center Solution Features:
- Predictive / Progressive Dialing
- Call Blasting & Call Recording
- CRM/SMS/What’s App – Integration
- Real-Time Monitoring
- Multi-Level IVR
- Built-in Work From Home
- Skill-based Routing
- Automatic Call Distribution
- Missed Call Alert
- Callback Scheduling
- Performance Reporting
- 3rd Party Integrations
Cloud Call Center Solution Benefits:
- Work From Home – Option
- Nationwide Single Number
- SMS & Email Integration
- WhatsApp Integration
- Domestic Calling with PSTN
- Customized Screen & Reports
- Advanced Analytics & Reports
Requirements for Dialer Setup:
|WORK FROM HOME – Setup||Mobile/Landline, PC, Internet|
|OFFICE REQUIREMENT – Setup||
|Product Type||No. of Users||Requirements||Features|
|*astTECS Cloud Dialer||More 20+ Users||Mobile, Landline, PC, Internet||Predictive Dialer|
|*astDIAL||For 5+ Users||Mobile, SIM, Internet||App-based Dialer|
|*astDIAL Plus||For 10+ Users||Mobile, SIM, Internet||Inbuilt-CRM, App Dialer|
Inbound Dialer Support:
*astTECS Inbound Cloud Dialer Solutions can provide sizeable improvement to the productivity of your contact center. Skill-based routing organizes incoming contacts and sends them to the most appropriate agents.
Outbound Dialer Support:
*astTECS Outbound Cloud Dialer Solution effectively integrates all outbound processes (Telemarketing, Sales, Surveys, Collections, etc.) with the process life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting a variety of campaign and list management strategies.