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Cloud Call Center Solution

A cloud-based call center solution is a web based software hosted over the cloud for handling inbound and outbound calls and can be accessed from any place, eliminating the need for a physical infrastructure.It Involves minimal upfront capital and ensures seamless customer interaction through multiple channels for better customer experience.
*astTECS Cloud Contact Center Solution is an ideal solution for all sizes of business that enables sales and support team to work from anywhere with utmost effectiveness. It is flexible, scalable and easily manageable for remote workers.

Improve your Customer Service and enhance workforce productivity with our Inbound, Outbound and Blended Cloud Contact Center Solutions

faster devlopment Faster Deployment with Minimal Investment

Easy to set up at minimal time. It works on OPEX model and reduce overheads cost as it requires no infrastructure.

omichannel integrationOmnichannel Integration

*astTECS cloud call center solution provides superior customer experience by enabling to intereact with customer through multiple channels – Voice, Webchat, WhatsApp, Email, Socialmedia,SMS.

work remote capabilityRemote Work Capability

With *astTECS Cloud Call center solutions, agent can login from anywhere, anytime to handle customers calls from their phone, laptop, softphone etc with internet. It also allow to dispose calls, monitor agent remotely, track live calls, listen to call recordings from any location.

unlimited CTI integrationUnlimited CTI Integration

Integrates with any enterprise grade CRM – Zoho, Salesforce, Leadsquared, Vtiger, Microsoft Dynamics etc in one click for better customer service and to manage calls efficiently.

secure

Reliable & Secure

*astTECS Cloud solution is hosted on Asia’s largest rated ‘4’ hyperscale data center. Hence *astTECS has most stringent levels of data security. Powerful VPN access to provide added security.

easy customizationEasy Customisation

Built on powerful Open Source ASTERISK platform,*astTECS Cloud Call Center Solution can be customised as per your business requirement with customizable dashboards and reports.

Looking to set up Omnichannel cloud call center for your Business?

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inbound dailer features

      Inbound Dialer Features

  • Multi level IVR
  • ACD (Automatic Call Distribution)
  • Skill based routing
  • Missed call alerts
  • Customised call queues

     Outbound Dialer Features

  • Progressive Dialing
  • Predictive Dialing
  • Manual Dialing
  • Voice Blasting
  • Filter based calling
outbound dailer features

General features

Agent moduleAgent module & Admin module

call back schduleCall back scheduling

real time dashboardsReal time dashboards

Call recording

call recording  Call disposition

live monitoringLive Call monitoring with listen, whisper & barge-in

call transferCall transfer & Conferencing.

script assistanceScript assistance

reportingReporting module with agent performance, inbound & outbound reports.

Solution Available

Pure Cloud Solution

pure cloud solutionIn Pure Cloud Offering your entire infrastructure is hosted on*astTECS cloud platform including application and trunk lines. No worries for Gateway, SIP, PRI lines, internet leased lines etc. A fully managed service pay per use model.

Hybrid Cloud Solution

hybrid cal solutionIn Hybrid Cloud Offering, Cloud Agent application is hosted on *astTECS cloud platform whereas trunk lines are at customer premise. You can also migrate your existing telephone line to *astTECS Data Center and Continue using your existing numbers with *astTECS Cloud Contact Center.

*astDial (Mobile Dialer)

astdialRun Call Center from your Android phone integrated with powerful features of call center – Auto dialing, Manual dialing, preview dialing, Extensive Inputs on Google Forms and storage on Google Cloud, live monitoring, call disposition, campaign management.

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Deploy Cloud Call Center Solution of Your choice

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Manage your contact center with Advanced Dashboard

Frequently Asked Questions

A cloud call center software is a tool that helps you handle the inbound and outbound calling of your business on cloud. It can operate from anywhere with any device – deskphone, softphone, laptop, mobile with internet connection. It eliminates the need of physical telephony infrastucture hence reduce the upfront cost.
*astTECS cloud solution is hosted on Asia’s largest rated ‘4’ hyperscale data center for data secuirty and provides 99.9 uptime with 24×7 global support via phone, email and webchat
Yes. With *astTECS cloud call center solution ,you can switch from landlines or traditional PBX systems to cloud-based cloud call center solutions.
Yes. We can use your existing numbers with our Cloud call center solution.
*astTECS cloud call center is entirely cloud-based and does not require any hardware except deskphone or laptop with softphone/headset or smart phone with stable internet connection.

Yes, we do provide VoIP minutes solution which has HD voice quality, A-Z countries with very attractive prices and flexible pulse rates to choose from.

For any queries on call center solutions for your business, please call us at 080 -6640 6640 or email – info@asttecs.com

Let us know how can we help you?

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WHAT CLIENT’S SAY ABOUT US

slaunwhite

astTECS allowed me to achieve a very noticeable improvement to our ability to conduct business and helped my recognition as a new manager to the company.

Mr. Clint Slaunwhite  EnviroSystem,Canada

anand mital

We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers (up to Mar 2015) have been deployed

Mr. Anand Mital CEO, Shaadi.com 

anup heggar

“Your services have added immense value to our business. The support from your team has been wonderful. You are a trusted partner in our progress.”

Mr. Anup Heggar, Director, Bookaprop Estate (P) Ltd.

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