*astTECS AI-powered Voice Bot solution allows customers to interact with an IVR system using natural language. It eliminates the need for callers to listen to menus and press numbers on their keypads, allowing them to speak directly to the IVR as if they were conversing with a live operator, providing seamless and efficient service around the clock. It helps to elevate your customer interactions by providing instant, intelligent, and personalized responses, all while freeing up your human agents to focus on more complex tasks.
With our cutting-edge AI Voice Bot solution you can:
• Automate 90% of customer interaction
• Boost agent productivity
• Improve CSAT score
• Reduce up to 60% in operational cost
Exceptional Features
24/7 Availability
Ensure continuous support without being limited by business hours.
Human Agents for Complex Tasks
Transfer calls to human agents when issues require personalized attention.
Filter Monotonous, Repeated Tasks
Automate routine inquiries, freeing up human agents for more complex issues.
Enhancing Accuracy and Efficiency of Responses
Leverage AI to provide precise and consistent responses.
No DTMF Button Presses, Only Voice
Simplify user interactions with voice-activated commands.
Language Detection
Automatically identify and respond in the customer’s preferred language.
Multi-Language Capability
Support for multiple languages including English, German, French, Hindi, Tamil, Telugu, Kannada, and Malayalam.
Cost-Efficient
Voice bot solutions are easily available and highly cost-efficient.
How does it work?
Customised AI Voice Bot for every industry: Excelling in Diverse Business Scenarios
Hospitals
- Appointments: Schedule, reschedule, or cancel appointments effortlessly.
- Information About Facilities: Provide comprehensive details about hospital services and facilities.
Hotels
- Information: Offer detailed information about hotel amenities and services.
- Booking: Facilitate room reservations and cancellations with ease.
Banks
- Account Information: Provide updates on account balances and transactions.
- PIN Change: Assist with secure PIN changes.
- Passbook: Update passbook information.
Schools
- Results: Share exam results promptly and accurately.
- Opening and Closing Times: Communicate school hours and holiday schedules.
- Holidays and Special Closures:
Inform about upcoming holidays and unexpected closures
Debt Collection
- Automate debt collection tasks with AI Bot: Customer queries, providing payment options etc
- Multilingual Support: Customized debt recovery reminder calls in various languages, eliminating mundane excuses for non-payment.
- Automated payment processing: Enables secure, real-time payment processing directly through the call, making it easy for debtors to pay instantly
Human Resources
- Preliminary Screening: Automate the initial screening process for job applicants.
- On-boarding: Streamline the onboarding process for new hires.
- Document Collection: Collect necessary documents from employees efficiently.
- Exit Interview: Conduct exit interviews to gather feedback from departing employees.
Real Estate
- Information About Projects: Provide details about real estate projects.
- Pricing: Share pricing information for properties.
- Availability: Update on the availability of units.
- Fixing Appointments: Schedule site visits and appointments with sales
Marketing
- Lead Qualification: Identify and qualify potential leads.
- Lead Follow-Up: Ensure timely follow-up with prospects to enhance conversion rates.
