Cloud-Call-Center-Solution-providersRegister For Demo

Cloud Call Center Solution

Effortless Engagement, Infinite Flexibility

Try *astTECS Cloud Contact Center Software

Cloud-Call-Center-Solution-providersRegister For Demo

Cloud Call Center
Solution

Effortless Engagement, Infinite Flexibility

Try *astTECS Cloud Contact Center Software

What is a Cloud Call Center Solution?

What is a Cloud Call Center Solution?

A cloud-based call center solution is a web-based software hosted over the cloud for handling inbound and outbound calls and can be accessed from any place, eliminating the need for physical infrastructure. It Involves minimal upfront capital and ensures seamless customer interaction through multiple channels for a better customer experience.
*astTECS Cloud Call Center Solution is an ideal solution for all business sizes that enables sales and support teams to work from anywhere with utmost effectiveness. It is flexible, scalable and easily manageable for remote workers.

Benefits of *astTECS Cloud Call Center Solution

Improve your Customer Service and enhance workforce productivity with our Inbound, Outbound and Blended Cloud Call Center Solutions

Cloud Call Center SolutionFaster Deployment with Minimal Investment

Easy to set up at minimal time. It works on OPEX model and reduce overheads cost as it requires no infrastructure.

Cloud Call Center SolutionOmnichannel Integration

*astTECS cloud call center solution provides a superior customer experience by enabling interaction with customers through multiple channels – Voice, Webchat, WhatsApp, Email, Social media, SMS.

Cloud Call Center SolutionRemote Work Capability

With *astTECS cloud call center solutions, agent can login from anywhere, anytime to handle customers calls from their phones, laptop, softphone, etc with the internet. It also allows disposal calls, monitoring agents remotely, tracking live calls, listen to call recordings from any location.

Cloud Call Center SolutionUnlimited CTI Integration

Integrates with any enterprise grade CRM – Zoho, Salesforce, Leadsquared, Vtiger, Microsoft Dynamics etc in one click for better customer service and to manage calls efficiently.

Cloud Call Center Solution

Reliable & Secure

*astTECS Cloud solution is hosted on Asia’s largest rated ‘4’ hyperscale data center. Hence *astTECS has most stringent levels of data security. Powerful VPN access to provide added security.

Cloud Call Center SolutionEasy Customisation

Built on the powerful Open Source ASTERISK platform,*astTECS cloud call center solution can be customized as per your business requirement with customizable dashboards and reports.

Looking to set up an Omnichannel cloud call center for your Business?

Looking to set up Omnichannel cloud call center for your Business?

Key features

inbound dailer cloud call center features

      Inbound Dialer Features

  • Multi level IVR
  • ACD (Automatic Call Distribution)
  • Skill based routing
  • Missed call alerts
  • Customised call queues

     Outbound Dialer Features

  • Progressive Dialing
  • Predictive Dialing
  • Manual Dialing
  • Voice Blasting
  • Filter based calling
outbound dailer cloud call center features

General features

Agent module & Admin module

Cloud Call Center SolutionCall back scheduling

Cloud Call Center SolutionReal time dashboards

Cloud Call Center SolutionCall recording

Cloud Call Center SolutionCall disposition

Cloud Call Center SolutionLive Call Monitoring with listen, whisper & barge-in

Cloud Call Center SolutionCall transfer & Conferencing.

Cloud Call Center SolutionScript assistance

Cloud Call Center SolutionReporting module with agent performance, inbound & outbound reports.

Solution Available

Pure Cloud Solution

Cloud Call Center SolutionIn Pure Cloud Offering your entire infrastructure is hosted on*astTECS cloud platform including application and trunk lines. No worries for Gateway, SIP, PRI lines, internet leased lines etc. A fully managed service pay per use model.

Hybrid Cloud Solution

Cloud Call Center SolutionIn Hybrid Cloud Offering, Cloud Agent application is hosted on *astTECS cloud platform whereas trunk lines are at the customer premise. You can also migrate your existing telephone line to *astTECS Data Center and continue using your existing numbers with *astTECS Cloud Call Center Solution.

*astDial (Mobile Dialer)

Cloud Call Center SolutionRun Call Center from your Android phone integrated with powerful features of call center – Auto Dialing, Manual Dialing, Preview Dialing, Extensive Inputs on Google forms and storage on Google Cloud, live monitoring, call disposition, and campaign management.

Know More

Deploy Cloud Call Center Solution of your choice

Deploy Cloud Call Center Solution of Your choice

Manage your call center with advanced dashboard

Frequently Asked Questions

Cloud call center software is a tool that helps you handle the inbound and outbound calling of your business on the cloud. It can operate from anywhere with any device – desk phone, softphone, laptop, mobile with an internet connection. It eliminates the need for physical telephony infrastructure hence reducing the upfront cost.

*astTECS cloud solution is hosted on Asia’s largest rated ‘4’ hyperscale data center for data secuirty and provides 99.9 uptime with 24×7 global support via phone, email and webchat

Yes. With *astTECS cloud call center solution, you can switch from landlines or traditional PBX systems to cloud-based cloud call center solutions.
Yes. We can use your existing numbers with our Cloud call center solution.
*astTECS cloud call center is entirely cloud-based and does not require any hardware except deskphone or laptop with softphone/headset or smart phone with stable internet connection.

Yes, we do provide VoIP minutes solution which has HD voice quality, A-Z countries with very attractive prices and flexible pulse rates to choose from.

For any queries on call center solutions for your business, please call us at 080 -6640 6640 or email – info@asttecs.com

Let us know how can we help you?

Cloud Call Center Solution

What Client’s Say About Us

Mr. Clint Slaunwhite EnviroSystem,Canada
Apostrophe

astTECS allowed me to achieve a very noticeable improvement to our ability to conduct business and helped my recognition as a new manager to the company.

Mr. Clint Slaunwhite  EnviroSystem,Canada

Mr. Anand Mital CEO, Shaadi.com
Apostrophe

We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers (up to Mar 2015) have been deployed

Mr. Anand Mital CEO, Shaadi.com 

Mr. Anup Heggar, Director, Bookaprop Estate (P) Ltd.
Apostrophe

“Your services have added immense value to our business. The support from your team has been wonderful. You are a trusted partner in our progress.”

Mr. Anup Heggar, Director, Bookaprop Estate (P) Ltd.