Understanding Omni-Channel

Understanding Omni Channel Advent of modern communication and networking platforms have added numerous channels, over and above the existing voice calls and sms, to reach the customer and vice versa. Simultaneous support for the new channels has become inevitable to organisations, who strive to provide the best customer service. [...]

By |2022-05-27T14:54:46+05:30May 27th, 2022|Uncategorized|0 Comments

Enterprise Security Solution – Firewall, VPN & SBC (Session Border Controller)

Enterprise Security Solution - Firewall, VPN & SBC (Session Border Controller) Data security is very critical for any business today because that is one way to make one's business more effective. Business's data is the lifeline of any business, hence it is imperative to make sure Enterprises can do [...]

By |2022-02-15T12:15:04+05:30February 14th, 2022|Uncategorized|0 Comments

Announcement-*astTECS partners with Truecaller to bring in Efficiency and Safety to Daily Life Business Communication

Announcement-*astTECS partners with Truecaller to bring in Efficiency and Safety to Daily Life Business Communication The increasing number of calls from unidentified callers has led to disconnected experiences for users for years. 1 out of 4 calls received by users  are from someone outside of their  phonebook / saved [...]

By |2021-12-20T18:27:20+05:30December 20th, 2021|Uncategorized|0 Comments

Understanding Automatic Call Distribution ( ACD ) and its benefits to Contact Center?

In a Call Center, it is frustrating when multiple customer call at the same time and not able to decide Which caller to prioritize or when no agents are available to speak with? In such scenario, most contact center systems rely on ACD (Automatic Call Distribution) systems which helps call [...]

By |2021-12-14T18:33:34+05:30December 14th, 2021|Uncategorized|0 Comments

IP PBX : Understanding IP PBX and its Benefits

IP PBX : Understanding IP PBX and its Benefits If you are looking to set up a new business phone sytem or to upgrade your exisiting communication infrastructure, You must have come across the terms IP PBX (Internet Protocol Private Branch Exchange) and VoIP Phone System, which you need to [...]

By |2021-12-14T18:27:57+05:30December 14th, 2021|Uncategorized|0 Comments

Why VPN is required for remote work environment?

INTRODUCTION Look both ways before crossing the street, don't share OTP and use a VPN when working online. All of these aren't thumb rules of life but they should be. Every 39 seconds, someone attempts to hack a computer or a terminal. Moreover, these hacks account for just around [...]

By |2021-09-21T10:52:44+05:30September 1st, 2021|Uncategorized|0 Comments

 How to reduce Abandon Call Rate (ACR) in Call Center?

How to reduce Abandon Call Rate (ACR) in Call Center? In a call center scenario, you find that there was a customer in queue waiting for assistance who suddenly left the call mid-way before contacting the agent. This is a case of abandoned calls. In recent years, with rapid [...]

By |2021-09-21T10:54:29+05:30August 23rd, 2021|Uncategorized|0 Comments

Turn your Smartphone into your PBX extension

Turn your Smartphone into your PBX extension Hey! You have a decent PBX system at the office for the inbound process, which enables your customers to reach out to you at your workplace, Have you ever wondered, what if something important comes up while you aren’t at the office? At [...]

By |2021-08-13T14:52:15+05:30August 13th, 2021|Uncategorized|0 Comments

Upgrade Your Existing PBX with SIP -PRI

Today many network providers like Reliance/ Tata/Airtel /Vodafone is providing SIP Trunks to enterprises which has huge cost benefits for domestic and international calls. These services are provided through their NGN network, which is a purely end to end IP network. To avail the benefits of these services, the enterprise [...]

By |2021-07-26T17:30:00+05:30July 26th, 2021|Uncategorized|0 Comments