4 VoIP Security Threats you must be aware of Global Unified Communication is growing every year, with revenues and valuation reaching new heights. The linear growth in unified communication and advancement in technology seems unstoppable, but it doesn’t mean that old barriers that once held back many businesses to implement [...]
Call Center Dialer: A need to get your customer service right Customer Service or Customer Satisfaction. Is it just another fancy buzzword you should use in a business meeting to sound smart or is it the real deal? Maybe a better question is: How to get customer service right [...]
AI/ML in Enterprise PBX/Call Center Drastic advances in AI/ML (Artificial Intelligence/Machine Learning) technology combined with the emergence of specialised hardware to improve processing times has resulted in widespread application of AI/ML in all spheres of business from intelligent analysis to decision making. Parallelly, automized, smart communication is becoming [...]
Unified Communication Trends in 2020 Not so long ago, artificial intelligence, video-enabled devices and virtual assistants were ambitious concepts edging on the ridiculous. But today, unified communication has been enabled with these technologies. Adopting unified communication trends are top priorities for business owners in 2020. When it comes [...]
Omnichannel Contact Center - Ultimate Solution to Increase Customer Engagement The Digital Marketing trends report by Adobe and Econsultancy asked companies to indicate the most exhilarating opportunity for their organization in upcoming years - the answer was the same once again. Any guess, what is the most exhilarating opportunity [...]
What is Unified Communication? In ancient times, drums and smoke signals were used to transmit messages in the forest. Early experiments with telegraph in 1809 marked the start of using technology in telecommunication. The famous first telephone conversation between Graham and Watson, where “Mr. Watson, come here, I [...]
First Open Source Telecom company to get TEC certification On 28-Nov-2019, *astTECS E-Series IP PBX got TEC certification from Telecommunication Engineering Center which functions under the Department of Telecommunications, Government of India. Equally significant is that *astTECS is the first open-source telecommunications company to get the TEC Certification. Lt. [...]
7 Reasons To Adopt Open Source Technology In 2020 The debate whether the companies should adopt the Open Source or Proprietary products continues. For many businesses, it may not be easy to reach the right “product“ decision, even though it could be making a huge difference in their [...]
What is Interactice Voice Response (IVR)? Interactive Voice Response (IVR) an automated advanced telephony system technology that reads out a pre-recorded messages to guide the customer through a menu during a phone call and gathers the required information by allowing the caller to choose the correct option by key [...]
Advantages of GSM Gateway: Why 60% Call Centers are moving to GSM Gateways? As estimated 60% Call centers are switching over to GSM Gateways considering the benefits of using GSM trunks as against FXO, PRI, or SIP trunks. Have you evaluated the advantages this technology brings to your call [...]
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