How Cloud Telephony ease Communication barriers in the Healthcare Sector Imagine you are in the 1990s and have severe stomach pain. Your parents take you straight to a doctor who diagnosed your condition and gave medicines. Those were no rush hours and the process was easy going. Today, [...]
Appliance IP PBX – a waste? IP PBX stands for Internet Protocol Private Branch Exchange. As the name suggests, IP PBX is a device used in enterprises to route calls from and to the organization. Search for cheaper products has hit the IP PBX world also – the vendors started [...]
How Voice Broadcasting Solution helps to achieve Business Goals? True story: Once I registered for a webinar and it was scheduled at 9:00 PM. Exactly at 8:50, I received a call from an unknown number, and before I could say hello, hi or hey. It spoke an automated [...]
6 Types of Call Center Analytics You Should Measure What is Call Center Analytics? Call Center Analytics is the measurement of call metrics such as call timing, call effectiveness, speech analytics, employee performance, and customer satisfaction. Today customer service teams can use advanced analytics tools to measure call center [...]
On-Premise Vs Cloud Call Center: Which one is better? There are two types of call center software available On-Premise Call Center and Cloud Call Center. Call Centers alone can solve many challenges for businesses, leaving you free to work on other operations. However, choosing the type of call [...]
10 Ways to Leverage Cloud Telephony in Finance Industry With the digital revolution, the business work ethics have changed and so has impacted the finance industry as well. More options have made it easy for customers to switch between the finance service provider. Today, customers are more demanding, [...]
Powering BBMP in the amid of COVID-19 with *astTECS Cloud Telephony Solution Bangalore government has been constantly working to control the situation in this pandemic. Main focus of BBMP has been that patients can easily reach out to the hospital or concerned authority in case of any emergency. [...]
Work From Home with a Cloud-Based Solution Coronavirus lockdown has caused businesses around the world to close their doors and work from home. In such a scenario, it is really impossible to display calls on a landline set up in the office premises. To overcome this situation cloud [...]
Port / Use the Existing Business Number to Cloud Work from Home was just a thought for many companies, but today its reality. Most business operations are hard hit by COVID-19 and the contact center industry is also being affected badly. Contact Centers are forced to shift their [...]
Increase Real Estate Sales with Cloud Telephony Solution Real estate is a sector where people will only make a final decision after seeing the product. Real estate decisions are not quick, customers will only take a decision after researching the property, builder, area, etc. Furthermore, the real estate [...]
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