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Human receptionist to machine receptionist – never miss the call

Human Receptionist to Machine Receptionist – Never miss the Call The Business year was about to start well and in less than a month, the entire world has been turned upside down! People are at home and few businesses have closed their doors (hopefully not forever). According to [...]

How to use existing Call Center Dialer for Work from Home

How to use existing Call Center Dialer for Work from Home Your business is likely familiar with an on-premise call center and cloud call center. Both types of models have their perks and cons. But with the corona pandemic at hand, businesses are shifting their business communication operations to [...]

By |2022-10-31T17:54:19+05:30June 10th, 2020|Call Center Solution, Cloud Solution|0 Comments

How to Choose a Right Call Center Dialer for your Business?

Call Center Dialer: A need to get your customer service right Customer Service or Customer Satisfaction. Is it just another fancy buzzword you should use in a business meeting to sound smart or is it the real deal? Maybe a better question is: How to get customer service right for [...]

By |2022-11-03T12:42:10+05:30March 23rd, 2020|Call Center Solution|0 Comments

AI/ML in Enterprise PBX/Call Center

AI/ML in Enterprise PBX/Call Center Drastic advances in AI/ML (Artificial Intelligence/Machine Learning) technology combined with the emergence of specialised hardware to improve processing times has resulted in widespread application of AI/ML in all spheres of business from intelligent analysis to decision making. Parallelly, automized, smart communication is becoming [...]

By |2021-01-27T15:56:38+05:30March 23rd, 2020|Call Center Solution, IP PBX System|0 Comments