Announcing *astTECS Asterisk-based IP PBX Integration with Cisco IP Phones

To be the best in the industry, you have to set your business up for success, and having the right business communication tools and equipment is essential to beat out the competition.

With recent advances in technology and looking at scenarios, e-commerce and online businesses are on the rise which means demand for better customer service and interaction is rising.

With this in mind, we have enhanced our Asterisk-based IP PBX integration capabilities and now*astTECS IP PBX can be integrated with Cisco IP Phones with advanced features and capabilities.

*astTECS IP PBX can integrate with all SIP capable Cisco phones, following are few models which we have tested for compatibility :

  • CP – 7811

  • CP – 7821

  • CP – 7841

  • CP – 7861

  • CP – 7941

  • CP – 7942

  • CP – 7945

  • CP – 8831

  • CP – 8811

  • CP- 8845 (Video Phone)

  • CP – 8941 (Video Phone)

Cisco IP phones offer modern telephony features and clear wideband audio performance to deliver the best experience. They are known to enhance mobility, easy integration with multiple communication channels, and improve in-house collaboration with security.

Call Features Provided by Asterisk-based IP Integration with Cisco IP Phones:

1) Advanced Call Management

Advanced call management lets users route, prioritize, hold, or block incoming calls. This feature is very useful for front desk operations and leaves users with a good customer experience. Overall it impacts the functioning of call centers and smoothes the call management process.

2) Call Routing

Using call routing features, incoming calls can be directed to the agents by the purpose of the call, customer type, issue type, ownership, agent performance and staff availability.

3) Call Transfer

Call transfer is the most used VoIP feature. Incoming calls can be immediately transferred to another agent or manager in case of any discrepancy or emergency. This feature ensures a flawless connection between caller and recipient.

4) Call Forwarding

Important calls if remained unanswered can leave your customers in a bummer. Customers expect you to answer their calls every time, no matter where your teams are.

*astTECS Asterisk-based IP PBX provides a smartphone with a wifi client feature that routed the incoming calls to the mobile phones received on office IP Phones. It gives the agents a flexible working environment as they can receive calls even if they are not on their desk.

5) Call Waiting or Call Parking

Call parking lets you enable call waiting until the right agent is available to take the call.

It allows agents to have an uninterrupted conversation with customers even if phone lines are switched. And, companies can assign a team to receive parked calls, this can reduce customers wait time.

6) Call History

Analyze call history via call logging features for business insights to make data-based decisions. The call log feature allows managers to view incoming and outgoing calls, call duration, number of callers, call time and date. Call logs can be filtered by date, time and type.

7) Call Redial

Redial features allow agents to call the last dialled number or last received call by using shortcut keys. Agents can set reminders for a call back for followup, and important calls to customers.

Not all the Cisco phone models support all the above features.

Getting the most from Cisco IP Phones

For Cisco IP Phones users, *astTECS Asterisk based Open Source IP PBX integration is a smart choice to improve business communication systems. It provides a reliable and advanced solution for call centers by improving the call management system. Integrating with open source IP PBX is cost-effective, and quick to get started with providing a unique customer experience.

To know more on the integration of *astTECS IP PBX with SIP enable phones Contact us or leave your comments below