CONTACT CENTER SOLUTION

Contact Center Software (Cloud & On-Premise Phone System)

Contact Center Software & Hardware Solution for your Business built on Open Source – Asterisk Dialer System with UX Customization. Compatible With SIP, PRI Gateways, GSM & 4G VoLTE Gateways, VOIP Trunk Connectivity for assured 65% Cost Reduction VOIP Technology for Outbound Calls.

*astTECS Contact Center Phone System are deployed under various areas,

Call Centers & BPO’s
Hospitals & Healthcare
Tele-Marketing Agencies
Real Estate & Banking Sectors

Contact Center Features:

Dialer Solution Benefits:

CRM Integration (Inbuilt-CRM)
ERP Integration (Any ERP)
WhatsApp Integration
Call Blasting
Work From Home Option
Integrated IVR

Dynamic Call Routing
Click 2 Call
Inbound/Outbound Dialer
Agents Call Analytics
Agent Intercalling Support
Inbuilt Call Recording

Inbound Contact Center Dialer:

*astTECS Inbound Solutions can provide sizeable improvement to the productivity of your contact center. Skill based routing organizes incoming contacts and sends them to the most appropriate agents.

Product Highlights

Interactive Voice Response (IVR)
Skill based Routing
Most idle agent based routing
Call backup scheduling

Automatic Call Distribution (ACD)
Call conferencing
Inbound Call pop up
Real time supervision

Outbound Contact Center Dialer:

*astTECS Outbound Predictive Dialer effectively integrates all outbound processes (telemarketing, Sales, Surveys, Collections, etc.) with the process life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting a variety of campaign and list management strategies.