THE OPEN-SOURCE IP TELEPHONY ADVANTAGE Dr. Devasia Kurian, Founder and CEO, *astTECS The voice solutions market is undergoing radical transformation due to the advent and advancement of technologies such as Internet Protocol and Open Source Software. In a latest development, India 's Telecom Commission has approved allowing Voice over [...]

Engaging Customers with Open Source CRM Communications Today Ref: http://www.communicationstoday.co.in/perspective/15086-engaging-customers-with-open-source-crm Date : Sep, 2017 “To ensure customer loyalty and retention, CRM has emerged as an essential tool, especially in verticals like: hospitality, telecom, BFSI, education, hospitals, and retail." Dr Devasia Kurian , CEO , *astTECS As organizations prioritize customer [...]

Cloud Based Voice Logging By Telecom Era Date : Jan, 2018 “Cloud-based voice logging is an ideal call recording solution for businesses that ensure improved compliance and better customer services. The voice logger harnesses the power of the cloud and enables enterprises to record all telephonic interactions with customers [...]