Interactive Voice Response (IVR)

What is IVR?

IVR Stands for Interactive Voice Response (IVR), which is a technology that allows a computer to interact with humans through the use of voice and Dual-tone Multi-Frequency (DTMF) keypad inputs.

*astTECS Analog IVR System:

• *astTECS offers following analog IVR systems.
• *ast IVR-A 2: IVR with 2 analog ports.
• *ast IVR-A 4: IVR with 4 analog ports.
• *ast IVR-A 8: IVR with 8 analog ports.

*astTECS Digital IVR System:

• *astTECS offers following digital IVR systems.
• *ast IVR-S 10: 1 PRI Interface, Standalone digital IVR.
• *ast IVR-S 30: 1 PRI Interface, Standalone digital IVR.
• *ast IVR-S 60: 2 PRI Interface, Standalone digital IVRs
• *ast IVR-L 30: 2 PRI Interface, Loop through.
• *ast IVR-L 60: 4 PRI Interface, Loop through.

*astTECS IP IVR System:

• *ast IVR-IP 10: 10 IP Channels.
• *ast IVR-IP 30: 30 IP Channels
• *ast IVR-IP 60: 60 IP Channels.

Download Brochure

IVR System Technical Specifications:

Interfaces:

• Network interface: 2X Ethernet 10/100 base-RJ-45
• ISDN: PRI interface (optional)
• Mobile: 4GSM (optional)o 1 antenna/4 channels, o 1 SIM/channel

Protocols:

• VoIP: SIP, H.323, MGCP, SCCP, IAX 2
• ISDN: PRI DSS 1 (Q931, National variant)
• Mobile: GSM 850/1800/1900 MHZ channels.

Codecs:

ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729(through purchase of a commercial license), GSM,iLBC, Linear,LPC-10 Speex

PRI Card:

T1 / E1 port with optimum PCI interface.

Dimensions:

4U form factor chasis.

Power:

800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W

Size:

4U: 483x177x450 mm

Mounting:

19" Rack

Temperature Range:

0-50°C

IVR Solution Highlights:

• Custom greetings support
• Multiple language voice prompts
• Custom music on hold(MOH)
• Managing voice mail via phone or WEB interface.
• T1, ISDN, Analog, and SIP/VoIP support
• Multiple codec support (G711 alaw, g729,gsm)
• Queues
• Built-in conferencing solution
• Hosted IVR solution
• Flexibility: You also have the flexibility to create up to 9 levels and sub-levels.