The Complete CRM Solution for Service
Businesses & Ticket Management
The Complete CRM Solution for Service
Businesses & Ticket Management
• Own your CRM with source code at one time cost
• No per user licensing
• Unlimited users
The Complete CRM Solution
for Service Businesses &
Ticket Management
• Own your CRM with source code at one time cost
• No per user licensing
• Unlimited users
The *astTECS CRM Dialer is designed to help service-based businesses manage customer interactions and support tickets with complete efficiency. It brings all communication—calls, emails, chats, and web inquiries—into a single, user-friendly platform. Every service request is instantly converted into a ticket and assigned to the right team member, ensuring faster response times and zero missed issues. With built-in automation, reminders, and real-time tracking, *astTECS helps your support team stay organised, maintain service quality, and deliver a consistent customer experience. Whether you’re a growing business or a large service provider, *astTECS gives you the tools to streamline operations and scale with confidence.
Benefits of *astTECS CRM Dialer For Services
- Faster Issue Resolution:
Automated routing and complete customer context help your team solve issues quickly and accurately.
- Consistent Customer Experience:
Clients receive timely updates, accurate responses, and a smooth service journey from start to finish.
- Boosted Team Efficiency:
Automation removes repetitive tasks, enabling your team to focus on high-value support work.
- Zero Missed Tickets:
Every inquiry is tracked, assigned, and monitored to ensure nothing slips through the cracks.
- Transparent Operations:
Managers can easily monitor ticket progress, agent workload, and SLA compliance.
- Scalable for Any Service Business:
Whether you handle a few tickets or thousands daily, astTECS scales effortlessly with your needs.
- Data-Driven Decision Making:
Detailed analytics give you the insights needed to improve processes, train staff, and elevate customer satisfaction.
Key Features
Unified CRM & Ticketing Dashboard:
All customer information, service history, and open tickets appear in one central dashboard for complete clarity.
Intelligent Ticket Routing:
Assign tickets based on priority, department, or agent availability to speed up resolutions.
SLA Monitoring & Priority Levels:
Set response and resolution timelines so your team stays aligned with service standard
Advanced Analytics & Reports:
Track ticket status, agent performance, trends, and customer satisfaction to improve service delivery.
Integrated Multi-Channel Support:
Automatically generate tickets from calls, emails, WhatsApp, website forms, or chat.
Automated Workflows & Notifications:
Send auto-acknowledgements, follow-ups, escalations, and resolution updates without manual effort.
Knowledge Base & Self-Service Options:
Allow customers to access FAQs and guides, reducing repetitive queries and support load.
Built-in Dialer Integration:
Make and receive calls directly from the CRM using with integrated phone system, complete with call logs and recording
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