Call Center Solution in Southeast Asian Countries
Indonesia | Philippines | Malaysia | Vietnam | Myanmar
Empowering Business Communication with AI Technology
Call Center Solution in Southeast Asian Countries
Indonesia | Philippines | Malaysia | Vietnam | Myanmar
Empowering Business Communication with AI Technology
Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. *astTECS call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center. *astTECS call center solution is an Omnichannel Solution with all the advanced features to suit as per your business requirement.
Our Key Offerings
Automatic Call Distribution
The calls are routed to the appropriate agent according to their skill sets to ensure faster resolution of customer issues.
Click to Call
Contact the customer directly through your CRM or from an online platform for speedy and effective communication with the customer.
Real-Time Call Monitoring
Track the real-time activities of agents from one place, including the performance of agents call logs, and call analytics.
Voice Logger
Records all outbound and inbound calls to ensure quality monitoring and evaluation of agent performance.
Inbound and outbound dialer
Multiple dialing options for the outbound and inbound processes such as Predictive, Progressive, Preview, and manual dialing.
Missed call alert
Receive missed call alerts in the dashboard of your agent to create leads and allows you to easily interact with your customers.
Multilevel IVR
Create custom multi-level speech greetings for your IVR menus according to your company’s requirements.
Voice blasting
Send voice broadcasts to large audiences for different campaigns, without the need to deploy additional agents.
Real-time Call Reports
Create multiple reports using the most current statistical data in real-time to evaluate the effectiveness of multiple campaigns.
Our Key Offerings
Automatic Call Distribution
The calls are routed to the appropriate agent according to their skill sets to ensure faster resolution of customer issues.
Click to Call
Contact the customer directly through your CRM or from an online platform for speedy and effective communication with the customer.
Real-Time Call Monitoring
Track the real-time activities of agents from one place, including the performance of agents call logs, and call analytics.
Voice Logger
Records all outbound and inbound calls to ensure quality monitoring and evaluation of agent performance.
Inbound and outbound dialer
Multiple dialing options for the outbound and inbound processes such as Predictive, Progressive, Preview, and manual dialing.
Missed call alert
Receive missed call alerts in the dashboard of your agent to create leads and allows you to easily interact with your customers.
Multilevel IVR
Create custom multi-level speech greetings for your IVR menus according to your company’s requirements.
Voice blasting
Send voice broadcasts to large audiences for different campaigns, without the need to deploy additional agents.
Real-time Call Reports
Create multiple reports using the most current statistical data in real-time to evaluate the effectiveness of multiple campaigns.
Advantages of *astTECS Call Center Solution
Omnichannel Integration: Interact with the customer from multiple channels via calls, text, web chats, web calls, social media, email, etc. To deliver a seamless experience across all touch points.
Technologies: *astTECS call center solution is based on open source technology which is highly scalable and flexible to suit all your business requirements at affordable cost.
Integration: Seamless integration with all third-party software – CRM ( Zoho, Salesforce, Vtiger, Leadsquare, Zendesk), Whatsapp, Email, Chat, SMS,
Call Analytics: With *astTECS call center solution, get in-depth reports of Agent behavior, Outliers detection, Profiling, QA conformance, and Gap analysis to improve your operating efficiency.
UX Customization: Customize the solution as per your business needs with customized dashboards
Architecture
Manage your contact center with Advanced Dashboard
Our Happy Customers
Frequently asked question (FAQ)
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