How to reduce corporate telephone bills?

How to reduce corporate telephone bills? If you are dealing with high business telephone bills, you are not alone. I talk to many business owners daily, and the most asked questions by them are how I can reduce my office or call centre phone system bill. I am no [...]

How Cloud telephony ease communication barriers in healthcare sector

How Cloud Telephony ease Communication barriers in the Healthcare Sector Imagine you are in the 1990s and have severe stomach pain. Your parents take you straight to a doctor who diagnosed your condition and gave medicines. Those were no rush hours and the process was easy going. Today, [...]

By |2020-10-20T09:58:21+05:30October 14th, 2020|Call Center Solution, Cloud Solution|0 Comments

How Voice Broadcasting Solution helps to achieve Business Goals?

How Voice Broadcasting Solution helps to achieve Business Goals? True story: Once I registered for a webinar and it was scheduled at 9:00 PM. Exactly at 8:50, I received a call from an unknown number, and before I could say hello, hi or hey. It spoke an automated [...]

By |2020-09-15T17:01:11+05:30September 15th, 2020|Call Center Solution, Cloud Solution, Proprietary|0 Comments

6 Types of Call Center Analytics You Should Measure

6 Types of Call Center Analytics You Should Measure What is Call Center Analytics? Call Center Analytics is the measurement of call metrics such as call timing, call effectiveness, speech analytics, employee performance, and customer satisfaction. Today customer service teams can use advanced analytics tools to measure call [...]

By |2020-09-09T10:03:11+05:30September 8th, 2020|Call Center Solution, Cloud Solution|0 Comments

On-Premise Vs Cloud Call Center: Which one is better ?

On-Premise Vs Cloud Call Center: Which one is better? There are two types of call center software available On-Premise Call Center and Cloud Call Center. Call Centers alone can solve many challenges for businesses, leaving you free to work on other operations. However, choosing the type of call [...]

By |2020-08-24T23:35:28+05:30August 21st, 2020|Call Center Solution, Cloud Solution, Open Source|0 Comments

Powering BBMP in the amid of COVID-19 with *astTECS Cloud Telephony Solution

Powering BBMP in the amid of COVID-19 with *astTECS Cloud Telephony Solution Bangalore government has been constantly working to control the situation in this pandemic. Main focus of BBMP has been that patients can easily reach out to the hospital or concerned authority in case of any emergency. [...]

By |2020-08-06T11:49:44+05:30August 5th, 2020|Call Center Solution, Cloud Solution, Proprietary|0 Comments

Work from home with a Cloud-Based Solution

Work From Home with a Cloud-Based Solution Coronavirus lockdown has caused businesses around the world to close their doors and work from home. In such a scenario, it is really impossible to display calls on a landline set up in the office premises. To overcome this situation cloud [...]

Zoho CRM with Asterisk based Call Center Solution

Zoho CRM with Asterisk based Call Center Solution Convert Your Customer Support Team into Selling Machine How great would it be if your customer support team becomes an upselling and cross-selling machine? Now Question is, Is it possible to convert customers calling for customer support? Yes, it [...]

Generate leads without Call Center Agent

Lead Generation Without Call Center Agent: Without leads surviving in business is assuredly difficult. If you are not generating qualified leads for your business then it is going to be a serious problem for you. Lead generation campaigns are the way to generate quality leads and every organization [...]

By |2020-07-01T12:52:35+05:30June 30th, 2020|Call Center Solution, Cloud Solution|0 Comments

Human receptionist to machine receptionist – never miss the call

Human Receptionist to Machine Receptionist – Never miss the Call The Business year was about to start well and in less than a month, the entire world has been turned upside down! People are at home and few businesses have closed their doors (hopefully not forever). According [...]