Cloud Telephony: Need of the Every Business Communication

Cloud communication promises big things; less cost, more productivity, remote workforce, with all less infrastructure. Businesses today are moving everything to the cloud be it data, telephony system, communication, business applications, in short, all the workload has been moved to the cloud.

Cloud telephony is the new deafening buzz in the business communication realm. For business owners, cloud telephony brings exciting opportunities for greater efficiency, cost reduction, and enabled remote workforce. Embarking on a journey of shifting your on-premise telephony system to the cloud may seem to be daunting but with the right support, it’s easier than you think!

In this article, we will explain everything you need to know about cloud telephony, and what benefits the cloud brings with it.

What is Cloud Telephony?

  1. Virtual Number:

    A virtual phone number is a number on a cloud having no physical lines connected to it. It is used to route customer calls to the right agent using an Interactive Voice Response (IVR) system. All the calls routed through virtual numbers can be tracked.

  2. Toll-Free Number:

    The toll-free number is also a type of virtual number through which customers can contact the company without any charges. It is mostly used by companies to generate inbound leads.

  3. Interactive Voice Response:

    Interactive Voice Response (IVR) System is a technology through which incoming calls can be easily routed to the right agent based on the inputs by the caller.

  4. Distributed Call Center:

    Distributed call centers can be easily managed using the centralized location on the cloud. With cloud telephony, the installation of hardware is not required at every location.

Benefits of Implementing Cloud Telephony Solution:

Reduced Costs:

Setting up a cloud call center doesn’t need high-end investment for on-site equipment and hardware and it also gives access to features such as IVR, auto-attendant, and call forwarding. Clod telephony also brings in opportunities to pay as you go model for small businesses.

Shifting the business phone system to the cloud gives a lot of benefits to reduced expenses and also brings in opportunities for the remote workforce.

Enables remote and mobile workforce:

Cloud applications have made companies to enable remote workforce and monitor them. There are applications like meeting tracker to manage your remote workforce from anywhere and anytime.

Features such as monitoring remote workforce and set up a call center on a mobile phone have helped companies to hire remote workers and monitor them efficiently.

Scalability:

Organizations used to dabble with scaling their business communication as the business grows with a premise solution. But, this is not the case with cloud solutions as this allows us to add or remove users with just a few taps.

Virtual extensions are really easy to manage and scale as compared to on-premise solutions.

If you are still using the legacy contact center then its high time to think about moving your business phone system to the sky and look at it for backup and operations. *astTECS Cloud Telephony Solution brings in a lot of benefits at an effective cost.

If you are willing to set up a cloud call center the contact our sales team.