*astTECS- A quick look on the Company
At *astTECS we are continuously working towards innovations in technology and progressing to move to the next architecture of communications with Asterisk based telephony solutions that can support the growing demands of technology environment.
We have been successful in offering Asterisk based Communication products & solutions, across enterprise levels that are feature rich, extremely versatile, flexible, customizable & scalable.
Apart from its presence in all major cities in India, *astTECS also has a massive reach with local representations & Customers in 27 countries globally.
*astTECS solutions address enterprises of all categories i.e. IT & ITES, Large enterprises, BFSI, Hospitality, Railways, Airlines, Logistics, Retail and Manufacturing apart from small and mid size companies
Our product range caters to the small and medium Call Centre operations to Enterprise wide applications. The *astTECS PBX today is a step ahead than the traditional PBXs, since it offers a wireless infrastructure, has GSM integration capabilities and offers features like: IVR, Call centre Dialer, Predictive Dialer / ACD, Voice Logger, Multiparty conference and voice mail.
Apart from the above, our solution comes at a very competitive pricing in comparison to traditional IP PBX vendors.
- In today’s market where service is a key driver to market adoption, what edge does astTECS service support has?
Our technical support team consists of trained professionals on all types of Asterisk applications, with troubleshooting experience ranging from basic dial-plan construction to real-time configuration management.
We believe in a Quality and efficiency driven services and have put in place a 24/7 customer care support, striving to make the customers experience fruitful with us. We have different types of SLA’s, in order to serve our clients with customized solution & better quality.
Almost 15% of *astTECS yearly business is generated by Repeat/ Loyal customers, which talks about our service & support.
- How will you compete with well-entrenched rivals like Matrix?
With quick turnaround time and customer centric approach combined with aggressive pricing and excellent support, we are ready to take on the large players.
*astTECS products provide an impressive feature list at very competitive pricing, thereby promising the consumer more value for money.
- What is the marketing strategy in India? How do you plan to promote your products in Indian Market?
Our go-to market strategy includes a series of Road shows and Seminars in key cities and Tier II towns, Education and Training to Partners, Resellers and Systems Integrators ensuring visibility of path breaking Asterisk based solution.
- Have you signed-up any distributor for the enterprise market segment? If yes, can you elaborate about the tie-up?
We feel a distributor is an extended marketing arm of a dealer and we try and ensure that more confidence is created within the channel community so that it brings credibility for us. We believe that resellers are the face of the product-line we offer; therefore our go-to-market strategy ensures that our partners earn more through higher sales and better incentive programs. We understand and respect our relationship with channel partners and offer necessary supportive measures.
Few of our Major channel partners are:
– Bangalore: Vivid Inc.
– Mumbai : Mehta Infocom
– Hyderabad: Professional Telecom
– Pune: Ashish associate, Shree Ganesh telecom
– Chennai – Infonet asia