CLOUD CONTACT CENTER SOLUTION

Cloud Call Center Software Technology:

   *astTECS Cloud-based Call Center Dialer Solution comes with features like Inbound, Outbound or Blended Calling Solution for Domestic & International Call Centers, Remote Working Agents deployed with PSTN, other trunk lines, easy integration with third-party apps, and tools.

Fast & Easy Deployable – Calling Solution built on 100% Open Source with Customizable Solution for Every Business & easy manageable for remote or distributed workers. Best omnichannel solution with options to serve customers on their preferred channels like Voice, Email, SMS, Web-Chat, or WhatsApp.

Cloud eliminates your struggle with hardware products and legacy call center products such as the traditional phone system.

cloud call center solution architecture setup

Cloud Call Center Solution Features:

  • Predictive / Progressive Dialing
  • Call Blasting & Call Recording
  • CRM/SMS/What’s App  – Integration
  • Real-Time Monitoring
  • Multi-Level IVR
  • Built-in Work From Home
  • Skill-based Routing
  • Automatic Call Distribution
  • Missed Call Alert
  • Callback Scheduling
  • Performance Reporting
  • 3rd Party Integrations

Cloud Call Center Solution Benefits:

  • Work From Home – Option
  • Nationwide Single Number
  • SMS & Email Integration
  • WhatsApp Integration
  • Domestic Calling with PSTN
  • Customized Screen & Reports
  • Advanced Analytics & Reports

Requirements for Dialer Setup:

Connection Types Requirements
WORK FROM HOME – Setup Mobile/Landline, PC, Internet
OFFICE REQUIREMENT – Setup
Landline Phone/Softphone, PC & Internet

Product Model:

Product Type No. of Users Requirements Features
*astTECS Cloud Dialer More 20+ Users Mobile, Landline, PC, Internet Predictive Dialer
*astDIAL For 5+ Users Mobile, SIM, Internet App-based Dialer
*astDIAL Plus For 10+ Users Mobile, SIM, Internet Inbuilt-CRM, App Dialer

Inbound Dialer Support:

*astTECS Inbound Cloud Dialer Solutions can provide sizeable improvement to the productivity of your contact center. Skill-based routing organizes incoming contacts and sends them to the most appropriate agents.

Product Highlights:

  • Multi Level IVR (Integrated Voice Response)
  • Skill based Routing
  • Wisper
  • Automatic Call Distribution (ACD)
  • Missed Call Alert
  • Customized Call Queues

Outbound Dialer Support:

*astTECS Outbound Cloud Dialer Solution effectively integrates all outbound processes (Telemarketing, Sales, Surveys, Collections, etc.) with the process life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting a variety of campaign and list management strategies.

Product Highlights:

  • Predictive Dialing
  • Manual Dialing
  • Callback Scheduling & Reminders
  • Progressive Dialing
  • Filter-Based calling
  • Voice Blasting

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