A cloud-based call center solution is a web-based software hosted over the cloud for handling inbound and outbound calls and can be accessed from any place, eliminating the need for physical infrastructure. It Involves minimal upfront capital and ensures seamless customer interaction through multiple channels for a better customer experience.
*astTECS Cloud Contact Center Solution is an ideal solution for all business sizes that enables sales and support teams to work from anywhere with utmost effectiveness. It is flexible, scalable and easily manageable for remote workers.
Benefits of *astTECS Cloud Call Center Solution
Improve your Customer Service and enhance workforce productivity with our Inbound, Outbound and Blended Cloud Contact Center Solutions
Faster Deployment with Minimal Investment
Easy to set up at minimal time. It works on OPEX model and reduce overheads cost as it requires no infrastructure.
*astTECS cloud call center solution provides a superior customer experience by enabling interaction with customers through multiple channels – Voice, Webchat, WhatsApp, Email, Social media, SMS.
Remote Work Capability
With *astTECS Cloud call center solutions, agent can login from anywhere, anytime to handle customers calls from their phones, laptop, softphone, etc with the internet. It also allows disposal calls, monitoring agents remotely, tracking live calls, listen to call recordings from any location.
Unlimited CTI Integration
Integrates with any enterprise grade CRM – Zoho, Salesforce, Leadsquared, Vtiger, Microsoft Dynamics etc in one click for better customer service and to manage calls efficiently.
Reliable & Secure
*astTECS Cloud solution is hosted on Asia’s largest rated ‘4’ hyperscale data center. Hence *astTECS has most stringent levels of data security. Powerful VPN access to provide added security.
Built on the powerful Open Source ASTERISK platform,*astTECS Cloud Call Center Solution can be customized as per your business requirement with customizable dashboards and reports.
Looking to set up Omnichannel cloud call center for your Business?
Live Call Monitoring with listen, whisper & barge-in
Call transfer & Conferencing.
Reporting module with agent performance, inbound & outbound reports.
Pure Cloud Solution
In Pure Cloud Offering your entire infrastructure is hosted on*astTECS cloud platform including application and trunk lines. No worries for Gateway, SIP, PRI lines, internet leased lines etc. A fully managed service pay per use model.
Hybrid Cloud Solution
In Hybrid Cloud Offering, Cloud Agent application is hosted on *astTECS cloud platform whereas trunk lines are at customer premise. You can also migrate your existing telephone line to *astTECS Data Center and Continue using your existing numbers with *astTECS Cloud Contact Center.
*astDial (Mobile Dialer)
Run Call Center from your Android phone integrated with powerful features of call center – Auto dialing, Manual dialing, preview dialing, Extensive Inputs on Google Forms and storage on Google Cloud, live monitoring, call disposition, campaign management.
Cloud call center software is a tool that helps you handle the inbound and outbound calling of your business on the cloud. It can operate from anywhere with any device – desk phone, softphone, laptop, mobile with an internet connection. It eliminates the need for physical telephony infrastructure hence reducing the upfront cost.