Leadsquared Integration with Asterisk based Telephony

Leadsquared integration with Asterisk-based telephony helps to improve business communications and enables easy lead management. Automate calls and extend the functionality of the solution while eliminating the need to switch between different applications. It helps the business to keep track of each customer interaction and improve customer engagement and retention.

Features:

Click to call

*astTECS telephony integration enables users to make an outbound call directly from Leadsquared CRM with a single click, using the Click to call feature. Outgoing numbers can be masked with the official organization number providing a professional experience to clients. Reduce manual dialing errors and increase contact productivity.

Incoming call pop up

All incoming calls will be shown as a pop up on the Leadsquared page with caller’s details. Details to be poped up can be selected by the user based on the business requirements. Contextual access to historical interactions with the contact can also be displayed to give users more insight about the customer.

Call logs

Inbound/Outbound calls will be logged automatically into the Leadsquared CRM. Call Logs are recorded under the respective lead with additional information related to the call. The data will include call duration, date & time, call disposition, call direction and call recording file. Call recordings are stored on the client server, Leadquared only streams the file from the provided location.

Auto Lead Creation and Updates

All incoming calls will automatically check if the caller is present or not with the given contact. If not, a new lead is automatically created.

To know about the installation process

INSTALLATION GUIDE

Benefits:

Manage data in one place
Manage all the data on single platform with leadsquared

Organize and manage customer data and interaction history on a single platform.

Enhanced Agent efficiency
Enhanced agent productivity with leadsquared

CRM integration enables agents to respond faster to customers by eliminating the manual process and switching between platforms.

Better Customer Experience Better Customer Experience
Improve customer experience with leadsquared integration

*astTECS telephony solution integrated with Leadsquared helps teams work together and provide safe and secure access to information overall providing an excellent customer service experience.

Call Monitoring and reporting
Call monitoring and reporting system with leadsquared

Real-time monitoring and reporting to track team performance and customer lifecycle.

Want to know more details on CRM integration?

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Customer Feedback

BA Preetham, Jain Global Campus

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Aug 8, 2022

We are using the *astTECS telephony solution integrated with LeadSquared CRM. The integration has made call management and lead capturing much easier with detailed customer data available in a unified platform. lt captures predictive calls, voice recording and duration of the calls and dialed calls in real-time. The benefits are non-repetition of updating comments in multiple windows, all in one window option, which ease in lead details, lead entry & task entry. lt also ensures real-time monitoring of the team and has improved call efficiency and productivity.

–Mr. BA Preetham, Manager Admissions, Jain University.

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