Transforming Patient Communication With Multi-Branch IP-PBX In Healthcare Sector

Manage calls, transfers, and recordings through one platform. astTECS IP PBX ensures consistency and professionalism across every patient interaction.

 Transforming Patient Communication With Multi-Branch IP-PBX In Healthcare Sector

Manage calls, transfers, and recordings through one platform. astTECS IP PBX ensures consistency and professionalism across every patient interaction.

About The Project:

In healthcare industry, effective communication is the backbone of patient care. Hospitals and clinics handle thousands of calls daily—from appointment bookings and test inquiries to emergency assistance. A single missed call could mean a missed opportunity to serve a patient or, worse, compromise critical care. Traditional telephony systems often fall short in multi- branch hospital networks, where call management, monitoring, and seamless communication between locations are crucial. This is where IP PBX solutions for hospitals play a transformative role. They not only unify all branches under one system but also ensure zero missed calls, smooth scalability, and reliable connectivity—empowering healthcare providers to deliver consistent, patient-centric care. This case study highlights how a renowned eye hospital group in Kerala with eight branches revolutionized its patient communication system using an *astTECS multi-branch IPPBX solution.

 The Challenge:

Each hospital branch operated its telephony system independently, creating gaps in centralized communication management. Some of the key issues included :

  • Retaining existing DID numbers to avoid patient confusion.
  • Frequent missed calls at branch level, affecting patient trust and satisfaction.
  • Lack of centralized visibility into call activity and follow-ups.
  • Ensuring business continuity and call flow even during internet downtime.
  • Need for a secure WAN connectivity between branches and the head office.

These challenges directly impacted patient experience and operational efficiency.

Streamlining Internal Communication Across Departments

astTECS IP PBX enables seamless communication between doctors, nurses, labs, and administration. Internal extensions allow staff to connect instantly without external calls, improving coordination and patient service speed.
Submit Form

SUBMIT
Skip To Download
close-link