*astTECS is the leading provider of call center solutions in the Middle East and across the world. *astTECS’s call center solution is accessible on premises, cloud, and hybrid. It is extremely scalable and can be customized to meet the requirements of your business.

*astTECS solution for call centers is built on the open-source VICIdial software. The solution is easy to integrate with third-party software, such as CRMs, SMS, Email, WhatsApp, etc.

Why *astTECS Call Center Solution

Multiple Deployment Option

Multiple deployment option, Premise, Cloud,Hybrid, and Mobile.

Omnichannel Integration

Omni Channel Integration – Connect with your customer through different channels, including webcasts, texts, calls Web calls and social media, emails, and more to enhance customer engagement.

UX Customisation

Personalize the solution to suit your business requirements using customized dashboards.

24*7 Support

We offer 24×7 support worldwide for all services and product-related queries: SMS, Email, or a phone call.

Seamless Integration

Seamless Integration with Third Party Software – CRM, SMS, Email, Whatsapp, PMS, HMS, etc

Reporting and Monitoring

Monitoring and reporting using AI to provide real-time information about the activities of your agent and performance.

Key Features

Automatic Call Distribution

Progressive, Predictive, and Manual Dialer

Inbound and Outbound Dialer

Inbuilt IVR

Mobile Based Solution

Mobile Based Solution

Voice Mail to Email

Call Recording

Live Monitoring & Reporting

Voice Blasting

Deployment Options

Available In Premise, Hybrid and Cloud Based

Premise Based Solution

In *astTECS on-premise servers, telephony system are physically installed at your office. Works on CAPEX model, require additional infrastructures to set up, complete control of the systems and responsibility for system updates and maintenance.

Cloud Based Solution

In Cloud based call center your entire infrastructure is hosted on*astTECS cloud platform including application and trunk lines. A fully managed service pay per use model.

Hybrid Based Solution

In Hybrid call center solution, Cloud application is hosted on *astTECS cloud platform whereas trunk lines are at customer premise. You can also migrate your existing telephone line to *astTECS Data Center and Continue using your existing numbers with *astTECS Cloud Contact Center..

Live Dialer Dashboard – 360° Verticals

Add on features

Call Center Solution

We Provide VOIP Minute with HD Voice Quality Solution, VoIP Calling minutes for A-Z countries with very attractive prices and flexible pulse rates to choose from, 91% Cost Saving on International Calls with Global 24*7 Support Solutions.

Trusted by 4500+ Brands across 45+ Countries

Contact us 

Contact Number: +919886914806 / +918333855182                          

Email Id: ib@asttecs.com

Website: www.asttecs.com

Speak with *astTECS VoIP experts for FREE Consultation