*astTECS is the leading provider of call center solutions in the Middle East and across the world. *astTECS’s call center solution is accessible on premises, cloud, and hybrid. It is extremely scalable and can be customized to meet the requirements of your business.
*astTECS solution for call centers is built on the open-source VICIdial software. The solution is easy to integrate with third-party software, such as CRMs, SMS, Email, WhatsApp, etc.
Why *astTECS Call Center Solution
Multiple Deployment Option
Multiple deployment option, Premise, Cloud,Hybrid, and Mobile.
Omnichannel Integration
Omni Channel Integration – Connect with your customer through different channels, including webcasts, texts, calls Web calls and social media, emails, and more to enhance customer engagement.
UX Customisation
Personalize the solution to suit your business requirements using customized dashboards.
24*7 Support
We offer 24×7 support worldwide for all services and product-related queries: SMS, Email, or a phone call.
Seamless Integration
Seamless Integration with Third Party Software – CRM, SMS, Email, Whatsapp, PMS, HMS, etc
Reporting and Monitoring
Monitoring and reporting using AI to provide real-time information about the activities of your agent and performance.
Key Features
Automatic Call Distribution
Progressive, Predictive, and Manual Dialer
Inbound and Outbound Dialer
Inbuilt IVR
Mobile Based Solution
Mobile Based Solution
Voice Mail to Email
Call Recording
Live Monitoring & Reporting
Voice Blasting
Deployment Options
Available In Premise, Hybrid and Cloud Based
Live Dialer Dashboard – 360° Verticals
Add on features
We Provide VOIP Minute with HD Voice Quality Solution, VoIP Calling minutes for A-Z countries with very attractive prices and flexible pulse rates to choose from, 91% Cost Saving on International Calls with Global 24*7 Support Solutions.
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