Supercharge your call center operations with the *astTECS call center dialer – a comprehensive, proactive, and scalable solution. Unlock unparalleled insight and control over your call center’s productivity and performance. Our Omnichannel Solution is crafted with advanced features to ensure it fits perfectly with your specific business requirements.
The Standout Features of *astTECS Call Center Solution
Automatic Call Distribution
Directs calls to the most qualified agents based on their skill sets, enabling faster customer resolutions.
Voice Blasting
Distributing voice messages to a wide audience without needing additional agents is an effective strategy for expanding outreach in various campaigns.
Real-Time Call Monitoring
Access real-time performance metrics, call logs, and analytics for agents effortlessly through a centralized platform.
Inbound and Outbound Dialer
Multiple dialing options are provided for both inbound and outbound processes, featuring predictive, progressive, preview, and manual dialing.
Voice Logger
Record every call, both inbound and outbound, to assess agent performance and ensure quality monitoring.
Missed Call Alert
Receive instant notifications for missed calls directly on your agent dashboard, supporting lead generation and enhancing customer engagement.
Multilevel IVR
Develop a multi-tiered voice greeting for your IVR menu according to your specific business needs.
Click to Call
Initiate calls to customers via your CRM or directly on the website, facilitating quick and effective communication.
Real-Time Call Reports
You can produce multiple reports derived from real-time statistics to analyze various campaigns.
The Standout Features of *astTECS Call Center Solution
Automatic Call Distribution
Directs calls to the most qualified agents based on their skill sets, enabling faster customer resolutions.
Voice Blasting
Distributing voice messages to a wide audience without needing additional agents is an effective strategy for expanding outreach in various campaigns.
Real-Time Call Monitoring
Access real-time performance metrics, call logs, and analytics for agents effortlessly through a centralized platform.
Inbound and Outbound Dialer
Multiple dialing options are provided for both inbound and outbound processes, featuring predictive, progressive, preview, and manual dialing.
Voice Logger
Record every call, both inbound and outbound, to assess agent performance and ensure quality monitoring.
Missed Call Alert
Receive instant notifications for missed calls directly on your agent dashboard, supporting lead generation and enhancing customer engagement.
Multilevel IVR
Develop a multi-tiered voice greeting for your IVR menu according to your specific business needs.
Click to Call
Initiate calls to customers via your CRM or directly on the website, facilitating quick and effective communication.
Real-Time Call Reports
You can produce multiple reports derived from real-time statistics to analyze various campaigns.
Advantages of *astTECS Call Center Solution
Omnichannel Integration: Interact with customers through a variety of channels such as text, calls, web chats, social networks, and emails to provide a cohesive customer experience across all platforms.
Technologies: *astTECS Call Center Solution utilizes open-source software, ensuring high flexibility and scalability to fulfill your business requirements without breaking the bank
Integration: Enjoy seamless integration with all third-party software, including CRM solutions like Zoho, Salesforce, Vtiger, Leadsquare, Zendesk, as well as WhatsApp, Email, Chat, and SMS.
Call Analytics: Get insightful reports on agent behavior using the *astTECS Call Center Solution. Identify outliers, carry out profiling, verify QA conformance, and conduct gap analysis to improve your call center’s effectiveness.
UX Customization: With customizable dashboards, you can adapt the solution to align perfectly with your business requirements.
Advantages of *astTECS Call Center Solution
Omnichannel Integration: Interact with customers through a variety of channels such as text, calls, web chats, social networks, and emails to provide a cohesive customer experience across all platforms.
Technologies: *astTECS Call Center Solution utilizes open-source software, ensuring high flexibility and scalability to fulfill your business requirements without breaking the bank
Integration: Enjoy seamless integration with all third-party software, including CRM solutions like Zoho, Salesforce, Vtiger, Leadsquare, Zendesk, as well as WhatsApp, Email, Chat, and SMS.
Call Analytics: Get insightful reports on agent behavior using the *astTECS Call Center Solution. Identify outliers, carry out profiling, verify QA conformance, and conduct gap analysis to improve your call center’s effectiveness.
UX Customization: With customizable dashboards, you can adapt the solution to align perfectly with your business requirements.
Deployment Options
Available In Both Premise and cloud Base
Deployment Options
Available In Both Premise and cloud Base
Architecture
Manage Your Contact Center with Advanced Dashboard
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