Elevate your call center’s performance with *astTECS Unified Call Center Solution – a versatile, scalable platform designed to streamline every *aspect of your operations. Achieve complete control over performance metrics, boosting productivity to new heights. Our Omnichannel Solution is fully customizable, allowing seamless customer engagement across all channels. With real-time analytics and proactive management tools, *astTECS equips you with the insights needed to provide exceptional customer service and enhance overall efficiency.
The Standout Features of *astTECS Call Center Solution
Automatic Call Distribution
Ensure seamless connections between customers and the right agents with skill-based routing, leading to faster resolutions and enhanced satisfaction.
Voice Blasting
Amplify your outreach across various campaigns by sending voice messages to a wide audience—without the need for extra agents—ensuring efficient and impactful communication.
Real-Time Call Monitoring
Quickly access real-time performance metrics, call logs, and analytics on a centralized platform, enabling data-driven decisions and efficient management.
Inbound and Outbound Dialer
Offers a wide range of dialing options for both inbound and outbound operations, including predictive, progressive, preview, and manual dialing modes, boosting call efficiency and productivity.
Voice Logger
Monitor all inbound and outbound calls to assess agent performance, ensuring compliance with service standards and driving continuous improvement.
Missed Call Alert
Receive instant alerts for missed calls directly on your agent dashboard, maximizing lead generation and enhancing customer engagement.
Multilevel IVR
Create a custom, multi-level IVR voice greeting tailored to your brand and business requirements, offering a smooth, professional experience for every caller.
Click to Call
Make calls directly from your CRM or website, streamlining customer communication for quicker response times and enhanced engagement.
Real-Time Call Reports
Generate a variety of reports from real-time data, allowing in-depth assessment and analysis of your campaigns to enhance strategy and boost performance.
Advantages of *astTECS Call Center Solution
Omnichannel Integration: Engage with customers across multiple channels—text, calls, web chats, social media, and email—ensuring a seamless and unified experience on every platform.
Technologies: *astTECS Call Center Solution utilizes open-source software, providing unmatched flexibility and scalability to meet your business needs—while staying budget-friendly.
Integration: Effortlessly integrate with various third-party software, including leading CRMs like Zoho, Salesforce, Vtiger, Leadsquare, and Zendesk, as well as WhatsApp, Email, Chat, and SMS—ensuring unified communication and smooth operations.
Call Analytics: Unlock detailed insights into agent behavior with the *astTECS Call Center Solution. Identify performance outliers, conduct profiling, ensure QA compliance, and perform gap analysis to foster continuous improvement and boost call center efficiency.
UX Customization: Customize the solution to fit your unique business needs with our flexible dashboards, providing full control to seamlessly align with your specific requirements.
Deployment Options
Available In Both Premise and cloud Base
Architecture
Manage Your Contact Center with Advanced Dashboard
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