Boost Your Call Center Efficiency with *astTECS Unified Call Center Solution – a powerful, adaptable, and scalable platform crafted to optimize every aspect of your call center operations. Gain full visibility and control over performance metrics, unlocking unprecedented productivity. Tailored to your unique business requirements, our Omnichannel Solution integrates advanced features that enhance customer engagement across multiple channels. With live analytics and proactive management tools, *astTECS empowers you to deliver seamless, top-tier customer service experiences.
The Standout Features of *astTECS Call Center Solution
Automatic Call Distribution
Effortlessly connect customers with the most suitable agents through skill-based routing, guaranteeing swift and effective issue resolution.
Voice Blasting
Enhance your outreach across multiple campaigns by delivering voice messages to a broad audience—no additional agents required—ensuring efficient and impactful communication.
Real-Time Call Monitoring
Easily access real-time performance metrics, call logs, and analytics for agents on a centralized platform, empowering data-driven decisions and streamlined management.
Inbound and Outbound Dialer
Provides versatile dialing options for both inbound and outbound operations, featuring predictive, progressive, preview, and manual dialing modes to enhance call efficiency and productivity.
Voice Logger
Track all inbound and outbound calls to monitor agent performance closely, ensuring adherence to high-quality service standards and continuous improvement.
Missed Call Alert
Get instant alerts for missed calls directly on your agent dashboard, boosting lead generation opportunities and improving customer engagement.
Multilevel IVR
Design a personalized, multi-level IVR voice greeting that reflects your brand and meets your specific business needs, ensuring a seamless and professional caller experience.
Click to Call
Initiate calls directly from your CRM or website, enabling seamless and efficient customer communication for faster response times and improved engagement.
Real-Time Call Reports
Generate a wide range of reports from real-time data, enabling comprehensive assessment and analysis of your campaigns for improved strategy and performance.
The Standout Features of *astTECS Call Center Solution
Automatic Call Distribution
Effortlessly connect customers with the most suitable agents through skill-based routing, guaranteeing swift and effective issue resolution.
Voice Blasting
Enhance your outreach across multiple campaigns by delivering voice messages to a broad audience—no additional agents required—ensuring efficient and impactful communication.
Real-Time Call Monitoring
Easily access real-time performance metrics, call logs, and analytics for agents on a centralized platform, empowering data-driven decisions and streamlined management.
Inbound and Outbound Dialer
Provides versatile dialing options for both inbound and outbound operations, featuring predictive, progressive, preview, and manual dialing modes to enhance call efficiency and productivity.
Voice Logger
Track all inbound and outbound calls to monitor agent performance closely, ensuring adherence to high-quality service standards and continuous improvement.
Missed Call Alert
Get instant alerts for missed calls directly on your agent dashboard, boosting lead generation opportunities and improving customer engagement.
Multilevel IVR
Design a personalized, multi-level IVR voice greeting that reflects your brand and meets your specific business needs, ensuring a seamless and professional caller experience.
Click to Call
Initiate calls directly from your CRM or website, enabling seamless and efficient customer communication for faster response times and improved engagement.
Real-Time Call Reports
Generate a wide range of reports from real-time data, enabling comprehensive assessment and analysis of your campaigns for improved strategy and performance.
Advantages of *astTECS Call Center Solution
Omnichannel Integration: Connect with customers across multiple channels—text, calls, web chats, social media, and email—to provide a cohesive and seamless experience on every platform.
Technologies: *astTECS Call Center Solution leverages open-source software, offering exceptional adaptability and scalability to suit your business needs—without straining your budget.
Integration: Seamlessly integrate with diverse third-party software, including popular CRMs like Zoho, Salesforce, Vtiger, Leadsquare, and Zendesk, along with WhatsApp, Email, Chat, and SMS—ensuring unified communication and streamlined operations.
Call Analytics: Gain in-depth insights into agent behavior with the *astTECS Call Center Solution. Identify performance outliers, conduct profiling, ensure QA compliance, and perform gap analysis to drive continuous improvement and enhance call center efficiency.
UX Customization: Tailor the solution to your unique business needs with our customizable dashboards, offering flexibility and control to seamlessly align with your specific requirements.
Advantages of *astTECS Call Center Solution
Omnichannel Integration: Connect with customers across multiple channels—text, calls, web chats, social media, and email—to provide a cohesive and seamless experience on every platform.
Technologies: *astTECS Call Center Solution leverages open-source software, offering exceptional adaptability and scalability to suit your business needs—without straining your budget.
Integration: Seamlessly integrate with diverse third-party software, including popular CRMs like Zoho, Salesforce, Vtiger, Leadsquare, and Zendesk, along with WhatsApp, Email, Chat, and SMS—ensuring unified communication and streamlined operations.
Call Analytics: Gain in-depth insights into agent behavior with the *astTECS Call Center Solution. Identify performance outliers, conduct profiling, ensure QA compliance, and perform gap analysis to drive continuous improvement and enhance call center efficiency.
UX Customization: Tailor the solution to your unique business needs with our customizable dashboards, offering flexibility and control to seamlessly align with your specific requirements.
Deployment Options
Available In Both Premise and cloud Base
Deployment Options
Available In Both Premise and cloud Base
Architecture
Manage Your Contact Center with Advanced Dashboard
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