*astTECS Vicidial Administration Course

First Day

•  Introduction to Vicidial.

•  VICIDIAL USERS

Adding a New User

Modify User

Delete a User

Copy a User

User Status

User stats

User Callbacks

•   VICIDIAL CAMPAIGNS

Add a New Campaign

Copy a Campaign

Modify Campaigns

Dialable Leads and Leads in the Hopper

Lists within this campaign

Campaign Ranks and Call Counts

Campaign – Specific Custom Statuses

Campaign Hotkeys

Campaign Lead recycling

Auto Alt Number Dialing

Agent Pause Codes

Campaign List Mix

Logout All Agents from a Campaign

Delete Campaign

Real time Campaign Stats

Historical and Summary Campaign Reports

•  VICIDIAL LISTS

Add a New List

Modify Lists

List Statistics

Delete List

Add or Delete Numbers to/from the Internal and campaign DNC Lists

Download List

Loading New Leads

•  VICIDIAL SCRIPTS

Add a New Script

Modify Script

Delete Script

Second Day

•  VICIDIAL IN-GROUPS

Add a New In-Group

Copy an In-Group

Modify In-Group

Inbound Group Agent Rank and Call Count

Delete In-Group

• VICIDIAL INBOUND DIDS

Add a New DID

Copy a DID

Modify DID

Delete DID

•  VICIDIAL CALL MENUS

Add a New Call Menu

Copy a Call Menu

Modify a Call Menu

•  VICIDIAL USER GROUPS

Add a New User Group

Modify User Group

Delete User Group

•  VICIDIAL REMOTE AGENTS

Add a New Remote Agent

Modify Remote Agent

Delete Remote Agent

•  PHONES

Add a New Phone

Modify Phones

Delete Phones

Call-In Phone entry dial-in ViciDial Agents

•  SERVERS

Add a New Server

Modify Servers

Vicidial Server Trunks

Conf file Templates

•  CONFERENCES AND VICIDIAL CONFERENCES

Add a New Conference

Modify Conference

•  REPORTS

Inbound/Outbound Reports

Agent Performance Report

•  *astTECS Voice Logger

•  Assessment