Transform Customer Engagement with

WhatsApp Business Solution

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WhatsApp Business Solution

Unlock the power of efficient, real-time customer interaction with *astTECS WhatsApp Business Solution. Designed to elevate your customer engagement and connect with a massive audience on a global scale through the WhatsApp Business API. With the *astTECS WhatsApp solution, you can respond to customer inquiries instantly, offering a convenient and professional communication channel that gives your business a significant competitive edge. Whether you’re managing customer support or driving sales, our WhatsApp Business Solution enables you to handle inquiries efficiently, deliver personalized responses, and enhance overall customer satisfaction.

Key Benefits of WhatsApp Business Solution

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Reduce Workforce and Operational Cost

With the WhatsApp business solution, you can automate replying to customers’ frequent queries, thus reducing the need for more call center agents.

 

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Streamlined Customer Management

Organize and manage all customer inquiries from a single platform, minimise reponse time and improve efficiency.

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Global Reach

Expand your business reach and connect with customers across the world effortlessly.

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24/7 Availability

Engage 24×7 via smart WhatsApp chatbot & multi-agent live chat support.

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*astTECS WhatsApp Platform – Complete Customer Engagement Suite

Build Your Workflows with a Few Clicks

Our WhatsApp solution enables you to easily create customer engagement workflows with a simple drag-and-drop process. Leverage predefined templates and media to send the right message to prospects and customers based on their actions and events. Streamline your process, save time, and boost productivity effortlessly.

WhatsApp Broadcasting

• Broadcast promotional offers, new product launches, webinar reminders, payment reminder messages, etc. up to 100,000+ users in a single click.
• Get real-time WhatsApp broadcast analytics: audience size, sent, delivered, read & failed.

Multi-Agent Live Chat

• Easy customer support using a multi-agent live chat dashboard.
• Automate your product discovery flow and customer support queries using NLP-based Dialogflow chatbots.
• Qualify leads on multiple levels and conversation stages automatically / manually using Attributes.
• Assign tags to leads for quick references, which helps to run targeted WhatsApp campaigns.

Automate Conversation Workflow with WhatsApp Chatbot, No Coding is Required

Engage your customers 24/7 with our easy-to-use drag-and-drop chatbots. No code is required. Effortlessly integrate product catalogs into conversations and automate your sales and customer support processes.

Easy Integration with Any Applications

Integrate with top CRMs like Hubspot, Zoho, etc Payment Portals, and E-commerce stores like Shopify, WooCommerce, etc. & automation platforms like Pabbly, Zapier, etc. Thereby making your platform an even more powerful tool for your business. Automate WhatsApp notifications for payment confirmation, abandoned cart, COD confirmation, application drop-off & more.

Insightful Dashboard

Get a comprehensive overview of your customer interaction from an advanced dashboard. Designed for ease of use and clarity, this dashboard offers key metrics and real-time analytics to help you to make informed business decisions.

Transform Your Customer Engagement with WhatsApp Solution!

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Transform Your WhatsApp Conversations into Revenue Opportunities.

Order Placement & Tracking

Automate order processing on WhatsApp with customized response flows—no human intervention is required. Automate order tracking, informed with real-time updates on their cart items, orders, and more.

Appointment & Service Bookings

Simplify the process of managing appointments and service bookings using *astTECS WhatsApp Bots. With automated systems in place, customers can easily schedule appointments, book services, or check availability at any time, without the need for human intervention.

Marketing Automation

Run marketing campaigns based on customer segmentation with an easy setup. Send rich communication like text, images, documents, video files & interactive buttons conveniently. Broadcast the Promotional Offers, New Product Launches, etc., and get 7x better results compared to SMS / Emails.

Payment & Appointment Reminders

Send payment reminders, appointments, event updates, and status updates to drive users to the payment portals and events instantly.

Generate High Quality Leads

Automate lead generation and qualification with our WhatsApp real-time, dynamic bots. Share details of your Products, Courses, and services with your leads and drive instant interest and conversations via Clickable Buttons. Send images, videos, and PDFs along with the Product Messages for better conversions.

Customer Support

Connect customers directly with agents on the WhatsApp platform for instant support on critical issues. Transfer the chat effortlessly between the agents to ensure uninterrupted service and smooth communication.

Boost Your Business Efficiency with WhatsApp Solution!

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Frequently Asked Questions

What is a WhatsApp Business Solution?

A WhatsApp Business Solution enables businesses to communicate with customers through the WhatsApp Business API. It helps organisations manage customer enquiries, automate conversations, send business notifications, run marketing campaigns and provide customer support through WhatsApp.

Yes. The *astTECS WhatsApp Business solution supports broadcasting promotional offers, product launches, webinar reminders and payment reminders to 100,000+ users in a single click, as described on the product page. It also provides campaign analytics to track sent, delivered, read and failed messages.

Yes. The platform provides real-time WhatsApp broadcast analytics, including audience size and the number of messages sent, delivered, read and failed. These insights help businesses monitor campaign performance.

Yes. The multi-agent live chat dashboard allows multiple customer support agents to manage WhatsApp conversations from a single platform. Conversations can also be transferred between agents to provide continuous customer support.

Yes. The astTECS WhatsApp chatbot provides a drag-and-drop workflow builder that allows businesses to create automated conversations without writing code. Businesses can design chatbot flows, use predefined templates and media, and automate sales and customer support interactions.

Yes. The platform supports NLP-based chatbot automation using Dialogflow to handle product discovery and customer support queries. This helps businesses respond to common enquiries and reduce repetitive manual interactions.

Yes. The solution supports integration with CRM platforms such as HubSpot and Zoho. These integrations help businesses connect customer conversations with their sales and customer management processes.

Yes. Businesses can automate WhatsApp notifications for payment confirmations, abandoned carts, COD confirmations and other customer events. The platform also supports order placement and tracking workflows to help customers receive order-related information.

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