*astMONITOR - ViciDial Agent
Monitoring Application
Introducing *ast Monitor. The world’s first ViciDial Agent Monitoring Android/iOS based application. Call center agents can now be monitored by a simple lightweight application. Takes less than 5 min to set up and absolutely free of cost
What is *astMONITOR?
*astMONITOR is a real-time call monitoring and quality management solution developed by *astTECS for businesses using VICIdial and cloud contact center environments. It provides supervisors and managers with complete visibility into live agent activities, enabling them to monitor calls, coach agents, improve service quality, and make data-driven decisions from a centralized dashboard.
Designed for contact centers of all sizes, *astMONITOR offers live call monitoring, call barging, whisper coaching, performance analytics, and comprehensive reporting. The solution helps organizations maintain high customer service standards while increasing agent productivity and operational efficiency.
Features
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Highlights
Get highlights on the status of all agents in your call center at a glance
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Performance Reports
Detailed insights on each agent inbound and outbound call
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24/7 Support
We really want to ensure that your issues are our priority
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Dynamic Graph
Analysis of agents logged in, calls answered and total calls
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Realtime CDR
Detailed view of calls with visualization of number of calls dropped / in queue.
Floor Concurrency
Get real time updates of agents, total drop calls and total calls
The world’s first ViciDial agent monitoring
Android based application
Super easy to configure
Our plugin play model makes the setup process easy and doable by anyone. You can be up and running in a few minutes
Free Updates!
We try to bring you more features with every update. Updates will always be free and available to all users
App Screens
Download Our App From Store
Nothing is more fascinating than having content right now, instantly. It would be amazing if you would like to try the app out in the playstore
Let Us Know How Can We Help You?
