Voice Logger (V Logger)

Voice logging or voice recording is the process of recording audio in a business situation. In a Call Center / BPO terms it is known as "agent monitoring" or "call logging"Voice logger is a digital multi-channel voice logging, call monitoring and call recording equipment.

Why to use Voice Logger?

Voice Logger allows businesses to keep records, improve customer service quality, increase security, decrease errors, policy compliance, government regulations, connection resolution, process evaluation, data mining and training.

*asttecs Voice Logger Product Bundles:

• *ast VL 10 – 10 concurrent calls
• *ast VL 30 – 30 concurrent calls
• *ast VL 60 – 60 concurrent calls

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Voice Logger Technical Specifications

Interfaces:

• Network interface: 2X Ethernet 10/100 base-rj-45
• ISDN: PRI interface (optional)
• Mobile: 4GSM (optional) 1 antenna/4 channels

Protocols:

• VoIP: SIP (RFC 2833), IAX 2
• ISDN: PRI DSS 1 (Q931, National variant) T1/E1, CRC4, NCRC4, TE/NT
• Mobile: GSM 850/1800/1900 MHZ channels.

Codecs:

G729, G711alaw, GSM, G729

PRI Card:

T1 / E1 port with optimum PCI interface.

Dimensions:

4U form factor.Autosense compatibility with 5 V and 3.3 V PCI busses.

Power:

800 MA peak, operational 300 mA max at +3.3 V 4U – 100-240 VAC, 200 W

Size:

4U: 483x177x450 mm

Mounting:

19" Rack

Temperature Range:

0-50°C

Voice Logger Highlights:

• 100% automatic call recording on both agent and trunk side.
• Multiple-format recording.
• Single unified resource to search and to listen voice logs.
• Search based on destination, source, time, date and duration of the file.
• Download recorded conversions remotely via a web browser.
• Strong security features to curb unauthorized access.
• Interoperable with existing PBX.
• Report generation tools.