How to use existing Call Center Dialer for Work from Home Your business is likely familiar with an on-premise call center and cloud call center. Both types of models have their perks and cons. But with the corona pandemic at hand, businesses are shifting their business communication operations to [...]
DoTs Regulatory - Gift for Call Centers In the early nineties, BPOs seemed to be a good business case for Indian Geography. However, the then existent high call rates killed the cost advantage of the cheap labor available in the country. Not to forego this opportunity, the government gave [...]
Cloud Telephony: Need of the Every Business Communication Cloud communication promises big things; less cost, more productivity, remote workforce, with all less infrastructure. Businesses today are moving everything to the cloud be it data, telephony system, communication, business applications, in short, all the workload has been moved to the [...]
Toll Free number, a term we have heard and read a lot about in ads, on the back packaged products, announcements and whatnot. Here we take a sneak peek at what it is. If you're new to the business, toll-free numbers are those calling numbers on which [...]
4 VoIP Security Threats you must be aware of Global Unified Communication is growing every year, with revenues and valuation reaching new heights. The linear growth in unified communication and advancement in technology seems unstoppable, but it doesn’t mean that old barriers that once held back many businesses to implement [...]
Call Center Dialer: A need to get your customer service right Customer Service or Customer Satisfaction. Is it just another fancy buzzword you should use in a business meeting to sound smart or is it the real deal? Maybe a better question is: How to get customer service right [...]
AI/ML in Enterprise PBX/Call Center Drastic advances in AI/ML (Artificial Intelligence/Machine Learning) technology combined with the emergence of specialised hardware to improve processing times has resulted in widespread application of AI/ML in all spheres of business from intelligent analysis to decision making. Parallelly, automized, smart communication is becoming [...]
Unified Communication Trends in 2020 Not so long ago, artificial intelligence, video-enabled devices and virtual assistants were ambitious concepts edging on the ridiculous. But today, unified communication has been enabled with these technologies. Adopting unified communication trends are top priorities for business owners in 2020. When it comes [...]
Omnichannel Contact Center - Ultimate Solution to Increase Customer Engagement The Digital Marketing trends report by Adobe and Econsultancy asked companies to indicate the most exhilarating opportunity for their organization in upcoming years - the answer was the same once again. Any guess, what is the most exhilarating opportunity [...]
What is Unified Communication? In ancient times, drums and smoke signals were used to transmit messages in the forest. Early experiments with telegraph in 1809 marked the start of using technology in telecommunication. The famous first telephone conversation between Graham and Watson, where “Mr. Watson, come here, I [...]
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