Voice Logger for Cisco IP PBX When business gets started, their focus is on getting new customers and retaining existing customers. They may rely on their product, sales, services but after-sales customer service is important. To improve overall customer services and agent's performance, call recording is important. But, Most [...]
Think! How easy it would be if you can use IP Phones with a business phone system just by plugging in without any setup or configuration steps. Yes, there is a system called Auto Provisioning which allows the automated setup of IP phones. To understand Auto Provisioning, let us [...]
The Death of PBX Retrospecting a few decades, the tedious task of setting up an organization involved PBX and LAN-Cabling, along with other imperative setup activities. Furthermore, every desk would require a phone which in turn was connected to the central PBX. The PBX was connected to the exterior [...]
Contact Center as a Service (CcaaS)? Today businesses grow with dedicated and happy customers. This formula is well tested and documented. Companies today are trying to improve their customer support and thereby, adopting new methodology to the contact centers technology. Not long, Companies used to be more product and [...]
Vicidial - The Opensource gift to Call Center Industry Have you been looking for open-source software for your business and call centers that can interact with Asterisk-based IP PBX Phone System which can enable it to function as an inbound/outbound call center solution? If yes, then let us introduce [...]
Save on International Business Calls with VoIP Minutes Would you like to build your presence at an international level or are you already expanding in global markets? If so, VoIP technology can offer you a cost-effective and scalable solution. Usually, the transition to new and advanced technologies is an expensive [...]
Announcing *astTECS Asterisk-based IP PBX Integration with Cisco IP Phones To be the best in the industry, you have to set your business up for success, and having the right business communication tools and equipment is essential to beat out the competition. With recent advances in technology and looking at [...]
Announcement: *astTECS successfully developed VoIP based Train Control Communication System (TCCS) for Indian Railways Indian Railways is envisioned to update the existing analog communication system and implement VoIP based TCCS system which comes with additional features which improve communication between control office and station masters and addresses security issues. This [...]
CRM/ERP/Google Docs/Teams/Slack Users–New Year Gift! Would you like to Click the number seen on your screen and immediately reach the person? The number could be from your CRM/ERP application or any website. Mark the number and Click – next minute, you start talking to the owner of that number. Yes [...]
Panasonic, Siemens – EPABX Discontinued. What now? Traditional EPABX manufacturers are shutting their EPABX divisions. Siemens has done 8 years back and now Panasonic is following the suite. Is this the end of EPABX? Yes and No. EPABX as technology is very inflexible and unable to cope up with the [...]
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