Announcement-*astTECS partners with Truecaller to bring in Efficiency and Safety to Daily Life Business Communication The increasing number of calls from unidentified callers has led to disconnected experiences for users for years. 1 out of 4 calls received by users are from someone outside of their phonebook / saved [...]
In a Call Center, it is frustrating when multiple customer call at the same time and not able to decide Which caller to prioritize or when no agents are available to speak with? In such scenario, most contact center systems rely on ACD (Automatic Call Distribution) sBut isn't that [...]
What is IP PBX? (Complete Guide) An IP PBX (Internet Protocol Private Branch Exchange) is a business communication system that routes inbound and outbound telephone calls over the internet rather than traditional copper phone lines. By converting analog voice signals into digital data, it allows businesses to access advanced [...]
IVR - Old Wine in New Bottles? Introduction Is that what the new frenzy of IVR is all about? It seems like that. But, that is not the truth. Customer service environment and technology is changing drastically. And no, I don’t mean change from a customer point of view, [...]
Why VPN is required for remote work environment? INTRODUCTION Look both ways before crossing the street, don't share OTP and use a VPN when working online. All of these aren't thumb rules of life but they should be. Every 39 seconds, someone attempts to hack a computer or [...]
How to reduce Abandon Call Rate (ACR) in Call Center? In a call center scenario, you find that there was a customer in queue waiting for assistance who suddenly left the call mid-way before contacting the agent. This is a case of abandoned calls. In recent years, with rapid [...]
Turn your Smartphone into your PBX extension Hey! You have a decent PBX system at the office for the inbound process, which enables your customers to reach out to you at your workplace, Have you ever wondered, what if something important comes up while you aren’t at the office? At [...]
Upgrade Your Existing PBX with SIP -PRIToday many network providers like Reliance/ Tata/Airtel /Vodafone is providing SIP Trunks to enterprises which has huge cost benefits for domestic and international calls. These services are provided through their NGN network, which is a purely end to end IP network. To avail the [...]
Voice Logger for Cisco IP PBX When business gets started, their focus is on getting new customers and retaining existing customers. They may rely on their product, sales, services but after-sales customer service is important. To improve overall customer services and agent's performance, call recording is important. But, Most [...]
Think! How easy it would be if you can use IP Phones with a business phone system just by plugging in without any setup or configuration steps. Yes, there is a system called Auto Provisioning which allows the automated setup of IP phones. To understand Auto Provisioning, let us [...]
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