Understanding Omni Channel Advent of modern communication and networking platforms have added numerous channels, over and above the existing voice calls and sms, to reach the customer and vice versa. Simultaneous support for the new channels has become inevitable to organisations, who strive to provide the best customer service. [...]
The Only Guide You Will Need On Call Center Dialer If you're looking for a well-researched guide on call center dialers, you've come to the right place. There are plenty of articles out there that will tell you what a call centre dialer is and even tips on how [...]
For many businesses, handling customer service via phone is crucial. If customers can't have their questions or concerns addressed during regular business hours, they may think of your company as unreliable or unprofessional. Cloud telephony allows you to keep your business open and responsive 24/7. What is Cloud Telephony? [...]
Enterprise Security Solution - Firewall, VPN & SBC (Session Border Controller) Data security is very critical for any business today because that is one way to make one's business more effective. Business's data is the lifeline of any business, hence it is imperative to make sure Enterprises can do [...]
Announcement-*astTECS partners with Truecaller to bring in Efficiency and Safety to Daily Life Business Communication The increasing number of calls from unidentified callers has led to disconnected experiences for users for years. 1 out of 4 calls received by users are from someone outside of their phonebook / saved [...]
In a Call Center, it is frustrating when multiple customer call at the same time and not able to decide Which caller to prioritize or when no agents are available to speak with? In such scenario, most contact center systems rely on ACD (Automatic Call Distribution) sBut isn't that [...]
What is IP PBX? (Complete Guide) An IP PBX (Internet Protocol Private Branch Exchange) is a business communication system that routes inbound and outbound telephone calls over the internet rather than traditional copper phone lines. By converting analog voice signals into digital data, it allows businesses to access advanced [...]
IVR - Old Wine in New Bottles? Introduction Is that what the new frenzy of IVR is all about? It seems like that. But, that is not the truth. Customer service environment and technology is changing drastically. And no, I don’t mean change from a customer point of view, [...]
Why VPN is required for remote work environment? INTRODUCTION Look both ways before crossing the street, don't share OTP and use a VPN when working online. All of these aren't thumb rules of life but they should be. Every 39 seconds, someone attempts to hack a computer or [...]
How to reduce Abandon Call Rate (ACR) in Call Center? In a call center scenario, you find that there was a customer in queue waiting for assistance who suddenly left the call mid-way before contacting the agent. This is a case of abandoned calls. In recent years, with rapid [...]
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What is PBX Phone System?
What is Cloud PBX?
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What is Omnichannel Contact Center?
Understanding AI Voice Bots
Unlocking 10x Sales Growth with Conversational AI Chatbots
Why does your sales team need dedicated CRM and Pipeline management
Why Businesses Choose IP-Based PA Systems?
Cloud PBX – A life-line for Shared Workspace Culture
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