Cloud Call Center Solution
Effortless Engagement, Infinite Flexibility
Try *astTECS Cloud Contact Center Software
What is a Cloud Call Center Solution?
A cloud-based call center solution is a web-based software hosted over the cloud for handling inbound and outbound calls and can be accessed from any place, eliminating the need for physical infrastructure. It Involves minimal upfront capital and ensures seamless customer interaction through multiple channels for a better customer experience.
*astTECS Cloud Call Center Solution is an ideal solution for all business sizes that enables sales and support teams to work from anywhere with utmost effectiveness. It is flexible, scalable and easily manageable for remote workers.
Benefits of *astTECS Cloud Call Center Solution
Improve your Customer Service and enhance workforce productivity with our Inbound, Outbound and Blended Cloud Call Center Solutions
Faster Deployment with Minimal Investment
Easy to set up at minimal time. It works on OPEX model and reduce overheads cost as it requires no infrastructure.
Omnichannel Integration
*astTECS cloud call center solution provides a superior customer experience by enabling interaction with customers through multiple channels – Voice, Webchat, WhatsApp, Email, Social media, SMS.
Remote Work Capability
With *astTECS agent can login from anywhere, anytime to handle customers calls from their phones, laptop, softphone, etc with the internet. It also allows disposal calls, monitoring agents remotely, tracking live calls, listen to call recordings from any location.
Unlimited CTI Integration
Integrates with any enterprise grade CRM – Zoho, Salesforce, Leadsquared, Vtiger, Microsoft Dynamics etc in one click for better customer service and to manage calls efficiently.
Reliable & Secure
*astTECS Cloud solution is hosted on Asia’s largest rated ‘4’ hyperscale data center. Hence *astTECS has most stringent levels of data security. Powerful VPN access to provide added security.
Easy Customisation
Built on the powerful Open Source ASTERISK platform,*astTECS cloud call center solution can be customized as per your business requirement with customizable dashboards and reports.
Looking to set up an Omnichannel cloud call center for your Business?
Contact USKey features
Inbound Dialer Features
- Multi level IVR
- ACD (Automatic Call Distribution)
- Skill based routing
- Missed call alerts
- Customised call queues
Outbound Dialer Features
- Progressive Dialing
- Predictive Dialing
- Manual Dialing
- Voice Blasting
- Filter based calling
General features
Agent module & Admin module
Call recording
Call transfer & Conferencing.
Call back scheduling
Call disposition
Script assistance
Real time dashboards
Live Call Monitoring with listen, whisper & barge-in
Reporting module with agent performance, inbound & outbound reports.
Solution Available
Pure Cloud Solution
In Pure Cloud Offering your entire infrastructure is hosted on *astTECS cloud platform including application and trunk lines. No worries for Gateway, SIP, PRI lines, internet leased lines etc. A fully managed service pay per use model.
Hybrid Cloud Solution
In Hybrid Cloud Offering, Cloud Agent application is hosted on *astTECS cloud platform whereas trunk lines are at the customer premise. You can also migrate your existing telephone line to *astTECS Data Center and continue using your existing numbers.
*astDial (Mobile Dialer)
Run Call Center from your Android phone integrated with powerful features of call center – Auto Dialing, Manual Dialing, Preview Dialing, Extensive Inputs on Google forms and storage on Google Cloud, live monitoring, call disposition, and campaign management.
Deploy Cloud Call Center Solution of your choice
Contact USManage your contact center with the Advanced Dashboard
Frequently Asked Questions
What is cloud call centre software?
Cloud call center software is a tool that helps you handle the inbound and outbound calling of your business on the cloud. It can operate from anywhere with any device – desk phone, softphone, laptop, mobile with an internet connection. It eliminates the need for physical telephony infrastructure hence reducing the upfront cost.
is *astTECS cloud call centre solution is reliable & secure?
*astTECS cloud solution is hosted on Asia’s largest rated ‘4’ hyperscale data center for data secuirty and provides 99.9 uptime with 24×7 global support via phone, email and webchat
Currently, I am using landlines. Can I switch to cloud call center solution?
Yes. With *astTECS cloud call center solution, you can switch from landlines or traditional PBX systems to cloud-based cloud call center solutions.
Can I use my existing numbers with *astTECS call center solution?
Yes. We can use your existing numbers with our Cloud call center solution.
What is requirement to set up *astTECS Cloud call center?
*astTECS cloud call center is entirely cloud-based and does not require any hardware except deskphone or laptop with softphone/headset or smart phone with stable internet connection.
Do you provide VoIP minutes for international callings?
Yes, we do provide VoIP minutes solution which has HD voice quality, A-Z countries with very attractive prices and flexible pulse rates to choose from.
I have more questions regarding cloud call center solutions. How can I contact?
For any queries on call center solutions for your business, please call us at 080 -6640 6640 or email – [email protected]
WHAT CLIENT’S SAY ABOUT US
astTECS allowed me to achieve a very noticeable improvement in our ability to conduct business and helped my recognition as a new manager in the company.
–Mr. Clint Slaunwhite EnviroSystem, Canada 
We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers (up to Mar 2015) have been deployed
–Mr. Anand Mital, CEO, Shaadi.com
“Your services have added immense value to our business. The support from your team has been wonderful. You are a trusted partner in our progress.”
–Mr. Anup Heggar, Director, Bookaprop Estate (P) Ltd.
Let Us Know How Can We Help You?
