Cloud Based Voice Logging
|By Telecom Era||Date : Jan, 2018|
“Cloud-based voice logging is an ideal call recording solution for businesses that ensure to improve compliance and better customer services. The voice logger harnesses the power of cloud and enables enterprises to record all telephonic interactions with customers and keep evidence in the form of voice recording and further strengthen regulatory provisions.”
Whether a small and medium enterprise with minimal requirement of communication capabilities or a large enterprise facility with distributed infrastructure and workforce – the spend on communication equipment and infrastructure management tools is substantial. Multiple communication equipment vendors, proprietary solution, multiple license schemes and lack of interoperablitiy all lead to negative ROI if you dare to look at the infrastructure cost and operations closely. To address this wide spread phenomenon, open source based enterprise communications technology built on open architecture, serves the communications needs of this evolving ecosystem consisting of diverse users, cutting edge applications and all forms of devices. An efficient, secure and reliable communications set-up is a must-have for any organization and a robust communications infrastructure forms the backbone for seamless operations.
Voice Logger A business essential
Voice logger is an integral part of the communication system and important tool for recording interactions between contact centre agents, supervisors and managers on one hand and prospects, leads or customers on the other. Voice Logger allows businesses to keep records, improve customer service quality, increase security, decrease errors, ensure policy compliance and government regulations, process evaluation, data mining and training. It’s also helps store and track important correspondence for training as well as quality assessment.
Cloud-based Voice Logging
Cloud-based voice logging is an ideal call recording solution for businesses that ensure to improve compliance and better customer services. The voice logger harnesses the power of cloud and enables enterprises to record all telephonic interactions with customers and keep evidence in the form of voice recording and further strengthen regulatory provisions. Equipped with advanced features, flexibility and ease of use, Cloud-based voice logging also helps organizations of all sizes increase productivity and customer satisfaction, with higher quality management and delivers scalability and unlimited storage of all calls, without the need for any additional hardware. Cloud-based voice logging is designed to enable compliance with consumer protection, record-keeping and data security requirements and supports logging across multiple PBX sites or branch offices, with the ability to search, sort and locate calls within seconds.
The Cloud-based voice logger applications can be easily downloaded on the mobile phone from the play store. Once installed, all incoming and outgoing calls are recorded and pushed to the cloud server via mobile data or Wi-Fi and saved for future reference. The voice recordings are securely stored in the cloud and can be accessed by local or admin user.
Call Recording Compliance
For organizations, it is desirable to have a voice recording management plan, which can be part of a wider backup and storage strategy, as government regulations today mandates that voice recordings are stored and kept for compliance purposes. In fact, a recent SEBI directive makes it mandatory for stock-brokers to execute trades of clients, only after keeping evidence in the form of voice recording.
Experience the Power of Hosted Voice Logging
Cloud-based voice logging simplifies the way businesses communicate – anywhere, anytime. In today’s era of mobility, it empowers professionals to interact with customers & prospects on the go, automatically record all conversations and keeps a track of inbound and outbound interactions. The search capability ensures ease of searching through multiple voice records and the voice logs in WAV format or GSM format. The unified interface allows users to perform routine functions like: record, replay and push with one touch. Recordings are compressed and encrypted for secure storage, allowing access to qualified users only.