Business Communication Solutions & Services for Enterprises
*astTECS provides 24X7-Online Asterisk support services for all types of Asterisk based applications. Our Technical Support Engineers are trained professionals in all types of Asterisk applications, with troubleshooting experience ranging from basic dial plan to real time configuration management, complicated IVR integrations, CRM integration and ODB integration.
Our Communication Technology Services
Instant Asterisk Support
Get instant analysis of your Asterisk Communication System, and get it fixed instantly.
Book SLA Package
Affordable SLA packages to suit Small, Medium & Large Enterprises.
LIVE Asterisk Consultancy
Our team are experienced in guiding the best suitable communication solutions to suit all types of establishments.
Tailor – Made Solutions
Our experienced R & D team are capable of customizing any specific requirements as per customer requirements
We Support
Asterisk
Elastix
FreePBX
VICIdial
SLA Package Available
| Category | Basic | Gold | Platinum | On Call |
|---|---|---|---|---|
|
Hardware ** |
NA |
NA |
NA |
NA |
|
Support – initial analysis of Issue |
Within 2 Hrs |
1 Hrs |
1 Hrs |
Within 2 Hrs |
|
Major Issue Priority |
2 working days |
2 working days |
1 working day |
NA |
|
Critical Issue Priority |
48 Hrs |
24 Hrs |
8 Hrs |
NA |
|
Remote Health Check |
Quarterly |
Bi-monthly |
Monthly |
NA |
|
On-Site Visit |
NA |
NA |
Yearly |
NA |
|
Onsite Health Check |
NA |
NA |
Once in a year (*Applicable in India) |
NA |
|
Support Timings |
Monday-Friday 9AM to 6pm |
Monday-Friday 24/5 |
24/7 |
NA |
|
Escalation Time |
Every 6 Hrs |
Every 4 Hrs |
Every 2 Hrs |
NA |
Note: Support Services for International Customers – Please contact our experts or send your inquiry to [email protected] or [email protected]
*astTECS has a well defined RMA policy for the goods supplied
CONTACT US FOR MORE DETAILSDOWNLOAD DATASHEETWHAT CLIENT’S SAY ABOUT US
We are very much glad to inform you that we covered our big day in a hassle-free way since there was an *astTECS Team to assist us throughout our requirements on and off the day.
–Mr. Saneej.Sebastian Shanthibhavan Palliative Hospital, Pallissery, Thrissur 
We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers (up to Mar 2015) have been deployed
–Mr. Anand Mital, CEO, Shaadi.com
We have been using *astTECS Call center dialer for about a year now, and very happy to have this piece of technology for our business. ”
–Mr. Guru Prasad, CTO, Lifespan Wellness Pvt. Ltd.
Let Us Know How Can We Help You?
