AI Call Center Solutions for Small, Medium and Large enterprises
Complete call center suite with Omnichannel integration to improve your customer experience.
Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. *astTECS call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center. *astTECS call center solutions is an Omnichannel Solution with all the advanced features to suit as per your business requirements.
Our Key Offerings
Automatic Call Distribution
Routes the calls to best suitable agents based on skill sets for faster customer resolution.
Inbound and outbound dialerÂ
Multiple dialing options for outbound and inbound process such as Predictive, Progressive, Preview and manual dialing.
Multilevel IVR
Create multi-level and custom voice greetings for your IVR menu as per your business requirements.
Voice Logger
Records all inbound and outbound calls for quality monitoring and agent performance evaluation.
Voice blasting
Broadcast a voice message to a large target audience for different campaigns without deploying extra agents.
Missed call alert
Get missed called alert in the agent dashboard to generate leads and enable you to easily engage with your customers.
Real-Time Call Monitoring
Monitor real-time activity of agents from one place, like agent performance, call logs, and call analytics.
Click to Call
Call the customer directly from your CRM or on a website for quick and efficient communication with the customer.
Real-time Call Reports
Generate multiple reports based on real-time statistical data to measure the multiple campaigns.
To Know More
download brochure
Advantages of *astTECS Call Center Solution
Omnichannel Integration: Interact with the customer from multiple channels via calls, text, web chats, web calls, social media, email, etc. To deliver a seamless experience across all touch points.
Technologies : *astTECS call center solutions are based on open source technology, which is highly scalable and flexible to suit all your business requirements at an affordable cost.
Integration: Seamless integration with all third-party software – CRM ( Zoho, Salesforce, Vtiger, Leadsquare, Zendesk), WhatsApp, Email, Chat, SMS,
Call Analytics:Â With *astTECS call center solutions, get in-depth reports of Agent behavior, Outlier detection, Profiling, QA conformance, Gap analysis to improve your operating efficiency.
UX Customization:Â Customize the solution as per your business needs with customized dashboards
Architecture
Manage your contact center with the Advanced Dashboard
What our clients say about us
The *astTECS system is a low cost , efficient and easy to use system with round the clock technical support. It is user friendly and supports all our business requirements i.e telephonic , seamless integration with our PRI’s to support Domestic and International calling. Our entire set up is based on the Asttecs system. We would definitely recommend Asttecs to other companies as well.
– Mr. Nishant Lawrence , Engagement Manager , Capillary Technologies, Bangalore  
Yural Tech Solution contacted *astTECS for a home solution for a client, which has helped us to be where we are today. Our account manager has helped us choose the system that was right for our business by deploying and maintaining a Call Center solutions with advanced features at an affordable cost. The Technical team is always ready for us. We are very pleased with their professional, knowledgeable assistance in setting up and troubleshooting the system. We definitely recommend their services.
–Mr. Emmanuel Agbashie , MD , Yural Technology Solution , GhanaÂ
I would like to take this opportunity to thank *astTECS for the smooth transition of our Call Center. We have recently had a call center dialer from *astTECS, which is not only efficient & faster, but we are also saving money each month. With the help of efficient, patient & professional training, we quickly learned how to use the new system. I have no hesitation in recommending your services to my friends and other business contacts.
–Mr. Sheikh Suhaim Al Thani, Managing Director, Al-Bidda for Debt Collection, QatarÂ
Frequently ask question (FAQ)
What is Call Center Solution?
Call Center solution helps brands and organizations to manage customer communication over different modes. Omnichannel Call Center Solution provides customer support over calls, chats, emails, chatbots, and other platforms.
What is the feature of Call Center Solution?
The basic features of a call center solution are automatic call distribution, IVR, voice logger, WhatsApp integration, voice blasting, CRM integration, SMS integration, agent monitoring, reports and campaigns, voice mail to email, missed call alert, call history, feedback IVR, sticky agent, call routing, click to call, and many more.
What is inbound call center?
Inbound call centers manage incoming calls from customers. Inbound call center software is deployed to handle incoming calls, and to facilitate easy routing of all calls to the right agent. All the queries can be answered by the agent on-call, thereby increasing customer experience.
What is outbound call center?
Outbound call centers manage outgoing communication to potential customers and buyers. Outbound call center software are deployed to reach out to a targeted customers through different channels. Outbound call center software provided different dialling modes such as preview, progressive and predictive dialing that improves agents productivity.
What is predictive dialer?
A predictive dialer is an automated outbound calling system that dials from a list of telephone numbers. It automatically calls numbers until it detects a connection, then passes the call to a live agent. Predictive dialers eliminate the need for agents to dial numbers manually, hence save agent’s tim.
What is progressive dialer?
Progressive dialer is an outbound calling system that dials a number automatically from a call list as soon as an agent becomes available. It will wait for an agent to finish their current call before it dials the next number on the list, and it will only dial one number per agent.
I need call center for the remote team. Can I get the solution?
Â
Can I use old business numbers for call center setup?
Yes, we can connect your old business phone numbers with the contact center solution. You can
Keep using your old business numbers for the call center setup.
I want a customized reporting/ dashboard for call center solution, Can I get that?
*astTECS provides a customized solution as per business requirements with customised dashboards and reports. We have a customised solution for SMEs, Healthcare, Real Estate, EducationalInstitutes, Hospitality sector, Finance and Banking, Automobiles, Tours & Travels etc,
How can I set up Call Center Solution for my business?
To talk to our expert team on setting up a call center, you can contact us at 08066406640 or email us at [email protected]
Let Us Know How Can We Help You?
