
An Omni channel contact center is a contact center that allows its customers to communicate with the agent via their preferred channel. These Omnichannel contact centers are strategized to enhance the customer experience by providing them comprehensive access to various available channels like voice, chat, email, messaging & social media in single interface.

Network security is a major concern for growing businesses today. To ensure greater online security, keep business data safe from hackers and trackers and detecting VoIP threats, every businesses opt for better and different security solution as per their requirement like VPN, SBC (Session Border Controller) & firewall. To know more on different security solution download the resource file.

*astTECS Voice Logger for Analog Lines is a multi-line passive voice recording device that can be used to record telephone conversations occurring on analog trunks and extensions. The Analog Line voice logger is capable of logging call details including the Caller ID, Ring Duration, Call Duration, Call Start Time & End Time, Call Type (Incoming/Outgoing), Call Status (Failed/Missed/Connected).