An Omni channel contact center is a contact center that allows its customers to communicate with the agent via their preferred channel. These Omnichannel contact centers are strategized to enhance the customer experience by providing them comprehensive access to various available channels like voice, chat, email, messaging & social media in single interface.
Cloud telephony is a type of unified communications as a service (UCaaS), essentially enabling organisations to run a business phone system through their internet connection.Cloud telephony offers business voice services, run and managed by a third-party operator or host
*astTECS Cloud Call Center Solution offer the flexibility of shifting your business communication on Cloud and enable remote working. It helps you to connect your customer and team anywhere, anytime. To know more download the resource file.
Network security is a major concern for growing businesses today. To ensure greater online security, keep business data safe from hackers and trackers and detecting VoIP threats, every businesses opt for better and different security solution as per their requirement like VPN, SBC (Session Border Controller) & firewall. To know more on different security solution download the resource file.
*astTECS Voice Logger for Analog Lines is a multi-line passive voice recording device that can be used to record telephone conversations occurring on analog trunks and extensions. The Analog Line voice logger is capable of logging call details including the Caller ID, Ring Duration, Call Duration, Call Start Time & End Time, Call Type (Incoming/Outgoing), Call Status (Failed/Missed/Connected).
Download presentation to read *astTECS Unified Communication Solution Integrated with CISCO Systems
*astTECS telephony solution can integrate seamlessly with 3rd party software such as CRM integration, Social Media Integration, Whats App integration, Website, Email and SMS Integration. To know more on third party integration, download the presentation.
