CLOUD CONTACT CENTER SOLUTION

WORK HOME TECHNOLOGY In-Built Calling Technology with Advanced Call Center features for Sales & Customer Services.

Set up a World-Class Call Center with *astTECS Cloud Contact Center Solution in just a few hrs. Our contact center solution is a robust platform for all sizes of businesses that helps to enhance the customer experience and improve ROI.

Fast & Easy Deployable – Calling Solution built on 100% Open Source with Customizable Solution for Every Business &  easy manageable for remote or distributed workers. Best Omnichannel solution with options to serve customers on their preferred channels like Voice, Email, SMS, Web-Chat, WhatsApp.

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Dialer Features:

Cloud Call Center Software Features

Dialer Benefits:

  • Work From Home – Option
  • Nationwide Single Number
  • SMS & Email Integration
  • WhatsApp Integration
  • Domestic Calling with PSTN
  • Customized Screen & Reports
  • Advanced Analytics & Reports

Requirements to Setup:

Connection Types Requirements
WORK FROM HOME – Setup Mobile/Landline, PC, Internet
OFFICE REQUIREMENT – Setup Landline Phone/Softphone, PC & Internet

Inbound Dialer Support:

*astTECS Inbound Dialer Solutions can provide sizeable improvement to the productivity of your contact center. Skill based routing organizes incoming contacts and sends them to the most appropriate agents.

Product Highlights:

  • Multi-Level IVR (Integrated Voice Response)
  • Skill-based Routing
  • Wisper
  • Automatic Call Distribution (ACD)
  • Missed Call Alert
  • Customized Call Queues

Outbound Dialer Support:

*astTECS Outbound Predictive Dialer effectively integrates all outbound processes (telemarketing, Sales, Surveys, Collections, etc.) with the process life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting a variety of campaign and list management strategies.

Product Highlights:

  • Predictive Dialing
  • Manual Dialing
  • Callback Scheduling & Reminders
  • Progressive Dialing
  • Filter-Based calling
  • Voice Blasting

Dialer Architecture:

cloud call center solution architecture setup

Our Customers

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