CALL CENTER SOFTWARE

WORK FROM HOME – (Built-in Dialer System)

CALL CENTER PHONE SYSTEM – 65% CALL COST SAVINGS (VOIP Integration)

For Business built on 100% Open Source – Dialer System with UX Customization, Compatible With any Trunk Line supports VOIP Service for assured cost saving on Outbound & International Calls. Industries Deployed *astTECS Call Center Phone System,

  • Call Centers & BPO’s
  • Construction & RealEstate
  • Banking & Financial Sectors
  • Business & Enterprises
  • Auto Mobiles & Agencies

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    Dialer Features:

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    Dialer Software Benefits:

    • CRM Integration (Inbuilt-CRM)
    • ERP Integration  (Any ERP)
    • WhatsApp Integration
    • Call Blasting
    • Work From Home Option
    • Integrated IVR
    • Dynamic Call Routing
    • Click 2 Call
    • Inbound/Outbound Dialer
    • Agents Call Analytics
    • Agent Intercalling Support
    • Inbuilt Call Recording

    Inbound Dialer Support:

    *astTECS Inbound Predictive Dialer Solutions can provide sizeable improvement to the productivity of your contact center. Skill based routing organizes incoming contacts and sends them to the most appropriate agents.

    Product Highlights:

    • Skill based Routing
    • Call Barging
    • Automatic Call Distribution (ACD)
    • Inbound Call pop up

    Outbound Dialer Support:

    *astTECS Outbound Predictive Dialer effectively integrates all outbound processes (telemarketing, Sales, Surveys, Collections, etc.) with the process life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting a variety of campaign and list management strategies.

    Product Highlights:

    • Manual & Predictive Dialing
    • Real time supervision
    • Outbound ACD
    • Agent call intervention
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