Welcome to *astTECS Online Shop

*astTECS Return Policies

1. Start Date

"Start Date" indicates the date the product is shipped from *astTECS.


2. Return of Non-Defective Hardware

*astTECS only accepts returns of unopened non-defective hardware if the return is made within thirty (30) days following the Start Date. Opened non-defective hardware returns shall be assessed a 20% restocking fee. *astTECS will not accept returns of non-defective hardware beyond thirty (30) days. All other returns of hardware products may only be made under *astTECS Warranty Policy. *astTECS will not accept returns of any Hardware that has been opened, altered, without original invoices and tags, missing accessories or is not in resale condition. Exemptions pursuant to the warranty policy shall be evaluated on case to case basis.


3. RMA (Return Merchandise Authorization) Process for Defective Hardware

If the product is found defective and customer wishes to return the defective hardware, must contact *astTECS Global Support Management Centre within 15 working days of delivery of hardware for initial examination to understand type and extent of damage, possible troubleshooting and issue Return Authorisation as approval of return request. The *astTECS Global Support Management Centre technician will gather the appropriate account and product information and verify warranty status. No return, repair or replacement of the hardware shall be approved if the product is not covered by a current, valid warranty. All *astTECS products have a built-in warranty of one year unless an extended warranty has been purchased.

Once the *astTECS Global Support Management Centre technician confirms that the hardware is defective and warrants replacement, an RMA number will be assigned authorizing the customer to return the defective hardware to *astTECS. The RMA number must be written on the outside packaging of the returned hardware. Shipping costs incurred in connection with the return of a defective item to *astTECS shall be borne by customer.


4. DOA (Dead On Arrival) Return.

For DOA's, *astTECS will cover both the return shipping costs and redelivery shipping costs. In the event the returned hardware is misrepresented as a DOA, *astTECS will charge the customer for return shipment costs plus a handling fee. When shipping an authorized return to *astTECS, please include only the hardware and/or accessories authorized along with a copy of ASGC's authorization. No replacement shall be obliged if authorization has not been issued by *astTECS.

Replacement of the defective hardware shall be shipped within 14 days of receipt of defective hardware at *astTECS. The approved RMA should be considered provisional, based on verification of warranty status and functional status of the hardware. If the returned product is found to be damage or defect-free (No Trouble Found) the customer will be notified. In such situation, *astTECS will not cover any shipping, handling, or customs charges. At the customer's discretion, *astTECS will either return the hardware to the customer provided the customer agrees to cover shipping costs else scrap the hardware.  


5. Governing Law, Jurisdiction, and Dispute Resolution

The transactions on this website shall be governed by, construed, interpreted, and enforced in accordance with the laws of India. Specific performance and damages any other disputes arising in respect hereto shall be subject to exclusive jurisdiction of the courts of Bangalore.


6. Shipping Modes

  • DTDC - Domestic
  • DHL - International


7. Order Processing

*astTECS requires a minimum of 24 hours for order processing before orders are scheduled for shipment. For large orders it may take longer due to allocation of the products.

Please be sure to include your email address on your order request. Once the order is scheduled for shipment we will email you the tracking information so that you can follow the status of the shipment. Copy of the invoice will also be emailed to the customer for records.


8. Customs Clearance

Once the package leaves our facilities it is the responsibility of the buyer. The shipping charges that are applied covers the shipment of the package only. This charge does not include any duties, customs or taxes that may be imposed on international shipments by government law. It is the responsibility of the customer to liaise with the customs department for necessary clearance. It is advised to contact your local government for assistance on matters pertaining to customs regulations.


9. Software Support Services – Service Level Agreement (SLA)

*astTECS provides 3 months FREE software support from the start date. If the customer desires to have continued software support service, they have to opt for SLAs. There are different categories of SLAs to cater for all types of business requirements. Please contact *astTECS Global Support Management Centre for further details on SLAs.


10. Return Shipping Charges For Hardware Under Warranty And Active SLA

Return shipping charges for customers who have opted for SLAs shall be regulated as under :-

SLA Category

Shipping Charges

Handling Charges


Return & Replacement shipping cost borne by *astTECS



Return Shipping Cost by Customer

Replacement shipping cost by *astTECS



Both Return & Replacement shipping cost to be borne by customer.



Both Return & Replacement shipping cost to be borne by customer.

Handling charges to be borne by customer.


11. *astTECS Quality Guarantee

Under the *astTECS Quality Guarantee, *astTECS will refund the purchase price of any *astTECS products to any customers under the specified conditions. Please contact *astTECS Global Support Management Centre for assistance


12. Essentials to Qualify Guarantee

  • Register the product with *astTECS Global support Management Centre within 30 days of purchase.
  • Provide the original invoice for the purchase.
  • Use the product in an application that is not outside of the stated product functionality.
  • Provide remote access to your server for initial analysis by *astTECS Global Support Management Centre.
  • Update versions of software and/or drivers to the latest versions (refusal to upgrade will automatically disqualify you for quality guarantee program.
  • Any product approved for return must be in like new condition and in original packaging. Products that are damaged or not in original packaging will not qualify for return.


13. Limitation of Liability

To the maximum extent permitted by law, *astTECS is not liable under any contract, negligence, strict liability or other legal or equitable theory for any loss of use of the product, inconvenience or indirect damages of any character, whether special, incidental or consequential (including, but not limited to, loss of revenue, profit, work stoppage, computer failure or malfunction, failure of connected equipment or programs, loss of information or data or loss of goodwill) resulting from the use of the product, relating to warranty service, or arising out of any breach of this return policy, even if *astTECS has been advised of the possibility of such damages. The sole remedy for a breach of the foregoing limited warranties is repair, replacement or refund of the purchase price of the product. The maximum liability of *astTECS for the defective or non-conforming product under this agreement is limited to the purchase price of the respective product. The foregoing express written warranties and remedies are exclusive and in lieu of any other warranties or remedies, express, implied or statutory.