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*ast c100

Quick Overview

Call Center Dialer : 100 agents

Contact
Cell : +91 8904 842 092 | Phone : (080) 6640 6632

*astTECS *ast c100 is an Asterisk based call center solution set uop for 100 agents and 100 simultaneous calls. Loaded with Asterisk, Voice Logger and Vicidial call center application it enables the user to enjoy the entire high end call center features like monitoring, Quality Audit, Performance Reporting etc. *ast c100 is a out of the box end to end solution which is easy to install and maintain.

FREE REMOTE INSTALLATION from *astTECS
FREE REMOTE SUPPORT - 24X7 (For 3 Months) from *astTECS

Product Highlight:

- 4 U Rack mount cabinet.
- Real Time monitoring.
- Voice Logger In-built.
- One year free AMC for the hardware.
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Product Description for *ast c100

Product Application Scope:

In-bound / Out-bound telemarketing centers
Retail Banking
Mortgage Lending
Brokerage
Insurance
Healthcare Providers
Healthcare Payers
Retail
Construction
Telecommunications
Transportation
Travel and Hospitality
Education
Government

Technical Specifications:

HARDWARE
Model	*ast c100
Cabinet	4U Industrial grade rack mount cabinet
Color	Black
Weight	21 Kg
Dimension [L x W x H]	435.5mm x 431mm x 176mm
PCI	8
PCI Express	4
Storage	1 TB
Power	100 – 240 V
Compliance	FCC, CE
SOFTWARE
Asterisk	Asterisk 1.8
Vicidial	Vicidial 2.7
Voice Logger	*astTECS VL 3.0
OS	Centos 6.3/64 Bit

Product Features

Predictive Dialing	Allows out bound calling through Predictive dialing. Systems predict and dial the numbers based on agent availability.
Manual Dial from Screen	Feature providing direct dialing from screen as per requirement by user.
Hang-up/ hold	Feature allowing hangup and hold functionality as per requirement by user and campaign.
CTI (Screen Pop; disposition)	CTI feature providing screen pop and disposition assignment to sessions.
Agent Presence management	Feature providing ability to monitor presence of agents in contact center.
Real time monitoring	Feature allowing for real-time performance monitoring.
Reporting	Reporting feature allowing access to various reports generated by system.
Contact List Management	Feature allowing dynamic contact list management as per business requirements.
Multiple campaigns	Feature allowing the ability to engage in multiple campaigns.
Disposition management	Disposition management feature provides the ability to set and assign various dispositions as per business requirement.
User management and assignments	Feature providing the ability to assign and manage various user access.
Conference 3 party	Feature allowing multi-conference functionality up to 3 lines at any given time.
*astTECS Call Server	Optimized Call Server for dynamic CTI based systems applicable on each set-up
Default Resource Adaptor	Resource Adaptor feature providing basic call server functionality .
Trunks	Extensive trunk feature allowing for multiple lines per user as required by business. Indicated trunk value is maximum suggested mount.
Extensions	Comprehensive extension feature allowing for unique line extensions assignment to each user as per business requirements. Indicated extension value is maximum suggested mount.
*astTECS ACD	Automatic Call Distributor is an integrated module providing state-of-the-art inbound call routing capabilities to multiple agents based on business rules applicable as per inbound agent
Routing Customer calls based on DID; DNIS or ANI	Dynamic routing feature providing multiple incoming number identification functionality as per business requirements. Applicable as per inbound agents.
Routing Customer calls based on CLI	Routing Customer calls based on Caller line identification. Applicable as per inbound agents
Forward a call on trunk	Telephony feature allowing for call forwarding on a trunk. Applicable as per inbound agents
Route a call to a group of agents based on FIFO; LWA (longest wait agent)	Dynamic routing feature allowing for multiple protocols as per business requirements to optimize agent productivity. Applicable as per inbound agents
Multiple queues	Multiple queue support feature providing flexibility in handling multiple incoming processes as per business requirements. Applicable as per inbound agents
Welcome Message	Feature allowing agents to seamlessly set a welcome message to incoming calls prior to customer engagement enabling heightened preparation prior to contact. Applicable as per inbound agent
Language and Skill Selection	Feature allowing for dynamic routing based on language and skill selected by user. Applicable as per inbound agent
*astTECS Voice Logger	*astTECS Voice Logger provides secure real time recording module in various recording formats and applicable as per agent
100% recording in raw codec form	Voice Logger Feature allowing recording in codec format to optimize space and quality requirements.
Search	Feature to provide the ability to search through recorded database based on filtered parameters. Search based on date, time, source, destination and duration.
Agent Login	Agent module allowing for basic to advanced features focusing on agent oriented tasks, either for inbound or outbound processes as per business requirements and applicable as per agent basis
Put call on hold	Feature for agent to put call on hold as per agent requirements.
Transfer calls to another user	Feature for agent to transfer call to other users as per agent requirements.
Manually dial calls	Feature for agent to manually dial calls directly from system as per agent requirements.
Conference with Customer and other users	Feature to allow conference between agent, customers and other users in contact center as per session requirements.
Terminate calls (including conference)	Feature to allow agent to terminate sessions as per requirements.
Transfer calls to outside department or contact center	Feature to allow agents to transfer calls as per session requirements.
Login / Logout	Login / Logout
Receive Calls	Receive Calls
Supervisor Login	Supervisor module allows for in-depth monitoring and management of operational processes and applicable as per supervisor basis
Monitor user log in/out	Feature for supervisor monitoring to login and logout of users.
Supervisor Snoop with agents	Feature for supervisor to quietly listen into customer interactions of agents in real-time.
Barge with agents	Feature for supervisor to quickly takeover a call interaction from agents in real-time.
Supervisor Whisper with agents	Supervisor feature to impart instructions to agents without alerting customer.
Supervisor Confer with agents	Supervisor feature to engage in conference with agents and customers in real-time.
Force logout of agents	Supervisor feature to terminate login session of agents as per supervisor requirements.
Supervisor Live call monitoring	Supervisor feature to monitor agent customer interactions in real-time.
Supervisor Download recorded conversations	Supervisor feature allowing quick and easy downloading of recorded agent sessions.
Supervisor Listen to recorded conversations	Supervisor feature allowing quick and easy listening of recorded agent sessions.
Monitor live agents and/or Customers through GUI	Supervisor feature to monitor agents and/or customers through state-of-the art graphical user interface.
Administrator Login	Administrator module allows for easy set-up management and definition of business procedures, applicable as per administrator basis
Campaign, Queues and Group Management	Administrator feature to define parameters for campaign, queues and group management as per business requirements.
Media context and routing configurations	Administrator feature to configure media context and routing as per business requirements.
User Management and Assignment	Administrator feature to manage and assign user priveleges.
Prompt Management	Ability to manage voice prompts.
ScreenPop& Integration with 3rd party apps.	Comprehensive screenpop module providing real time access to information through rapid triggers and in-depth definition of information parameters.
PHP Default Screen-Pop App (mini-CRM)	Basic screen pop feature providing immediate and updated information to agents.
Integration with third party CRM	Integration with third party CRM allows to pop up the CRM to display all customer records.
Agent Workbench	Agent module allowing for basic to advanced features focusing on agent oriented tasks, either for inbound or outbound processes as per business requirements and applicable as per agent basis
Sign on from web	Feature to allow quick agent login from web based interface.
Receive calls along with customer screen-pop	Feature for screen pop application to display customer information to agent instantly as call is received.
Assign dispositions to interactions	Feature providing agents the functionality to assign dispositions to customer interactions.
Update Customer details	Feature to allow agents to update customer details in real-time.
Voicemail	Voicemail module provides office less recording and retrieval of business communication wherever, whenever and applicable as per set-up
Admin interface to access voicemail	Feature to provide interface for administrator access to voicemails.
Send voicemail recording on email	Feature to send voicemail recording on email for easy access anywhere, anytime.
Office Hour	Office Hour is a business centric module allowing for predetermined office timings calibration of processes and applicable as per set-up
Office timings and holidays calendar configuration.	Feature allowing configuration based on office timings and holidays.
Office/Non office hour welcome and greeting message play as per the calendar.	Feature to provide voice recordings defined as per office hour and holidays.
*astTECS IVR	*astTECS Intractive IVR helps build custom made solution based on predefined IVR flow.
Databse Interaction	Helps to pass and retrieve data from the data base.
Multiple language support
Music on hold

Additional Information

Key Note	Call Center Dialer +100 Agents/100 Calls +Asterisk 1.8
Brand	*astTECS